Eagesh Reddy
Mumbai
Summary
To constantly grow as an individual & professional for personal benefit and benefit of the organization which I would work for.
Overview
1
1
Certification
Work History
Consultant -Team Lead for Intune, Videoconference, O365 support, Remote Desktop L3
Capgemini India Pvt ltd
06.2016
- As Team Lead handling team of 15 teammates, managing 1300+ Video conference endpoints (Cisco)devices, MTR (Microsoft Teams Room) devices, Microsoft Surface Hub, Room Wizard, MS Streaming, MDM Intune, AAD (Microsoft Entra ID),, Creation of Intune policies for different technologies i.e., MTR, SH, O365, MDM, Managed Intune administration, deploying and managing mobile devices and applications, support, Collaboration with different Vendors
- Proven incident/problem/change management experience, working with ITIL framework for the organization
- Creating SOP’s & KBs for all New Issues
- Handling project like Surface Hub, Microsoft Teams Room & Webex Control Hub which involves installation, configuration, and Troubleshooting
- Ensuring that Incident processes are being followed by the Local regional team and that resolution SLA targets are being achieved
- Regular observation of regional activities to ensure the highest standard of delivery and execution of services
- Handling escalated issues as appropriate for advanced investigation and analysis
- Providing operational support and ensure that all documentation is kept up to date and is accessible by the rest of the team and provide support and consultancy using appropriate diagnostic tools to all areas.
Education
MBA - Operations -
DY. Patil University Pune
01.2024
BA -
Skills
- Video Conference (Cisco, MTR, VC)
- Incident/problem/change management
- ITIL framework
- SOP's & KB's
- Surface Hub
- Microsoft Teams Room
- Webex Control Hub
- O365
- Synchronizing Active Directory with Office 365
- Azure AD Connect
- Microsoft Teams
- Skype for Business
- One Drive
- Exchange Online administration and troubleshooting
- Migrations and Mail flow queries
- Outlook troubleshooting
- Office 365 reports
- Exchange Online Protection
- DNS records management
- Remote Desktop L3 support
- Active Directory
- MSTSC
- MSRA
- VNC
- WebEx
- MS Lync
- Goto Assist Tool
- Troubleshooting domain/workgroup issues
- Troubleshooting issues related to browsers, Office 365 installs/uninstalls, Oracle, Java
- IT support
- Diagnostic tools
- MAC system
- Remote Desktop Support L2
- Virus & Antivirus installation issues
- Printers
- AI Tools - Prompt engineering
- Multitasking
- Problem Resolution
- Remote Office Availability
- Organizational Skills
- Team building
- Problem-Solving
- Analytical Thinking
- Clerical Support
- Friendly, Positive Attitude
- Dependable and Responsible
Certification
- Diploma in Hardware & Networking in 2008
- Microsoft Azure 900 Fundamental - 2024
- Microsoft Teams Room Professional - 2023
Currentcity
Mumbai
Personal Information
Date of Birth: 06/21/89
Languages
- English
- Hindi
- Telugu
Hobbies and Interests
- Playing cricket
- Watching Cartoons
Timeline
Consultant -Team Lead for Intune, Videoconference, O365 support, Remote Desktop L3
Capgemini India Pvt ltd
06.2016
MBA - Operations -
DY. Patil University Pune
BA -
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