RENJITH MOHAN

CAREER OBJECTIVES Always looking forward to work with a professional organization, this can contribute in efforts for the overall professional growth by motivating and providing with a healthy work environment. Result oriented and able to work independently as well as in teams. Hard worker with a flexible approach. Attention to detail during any implementation while keeping to schedule. Persevering in the face of challenges and motivation to succeed. Desire to meet challenging opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable Technical Product Manager/Lead with solid background in designing and implementing effective solutions. Demonstrated ability to streamline processes and enhance system functionality. Proven skills in problem-solving and client engagement.

EY Work profile

• Supervising Associate (Engineering Solutions)
• Assessing new technology requirements , searching for new technologies based on user requirements , testing proof of concept and adapting new technologies in Video Conferencing
• (Shift lead)
• VNOC Operations/shift management
• EY Audio Video Operations team deals with thousands of internal customers on daily basis over mail/ticketing/phone
• Managing a VNOC team consist of 6 level3 members globally and one dedicated level 2 vendor team (who majorly schedules/connects conference for users)
• VNOC team having additional responsibility of checking issues during Audio conference(PGI Meetings) and One conference ( Skype enabled audio conferencing system) and escalate to Vendor and closely work with vendor for issue resolution)
• Managing Shift schedule and keeping SLA’s intact as a shift lead for a team of 6 members globally
• Managing Audio and Video conferencing platform for users over 2 lakh and dealing with Video and Audio conferencing vendors who provides service to EY ( OBS, BT, PGI , CISCO , POLYCOM , DIMENSION DATA etc)
• Management of Audio and Video infrastructure within EY in 2 different internal projects simultaneously
• We have a new platform “One Conference “ which enables users skype integrated tele meeting which is in starting phase
• As a team member for the project actively working with 3 layer of people (internal customer, Skype team and Vendor PGI) in the implementation phase
• Technical skills attained during 11 years
• Installation, maintenance, troubleshooting and operation of Video Conferencing Bridges –CISCO MSE Series, CISCO CODIAN 4205, CISCO CODIAN 4505 HD, RMX 2000 , MGC 50+, and CISCO MPS 800,LIFESIZE 2200,RADVISION SCOPIA
• Installation, maintenance, troubleshooting of CISCO VCS EXPRESSWAY (FIREWALL TRAVERSAL SERVER)
• Installation, maintenance, troubleshooting of CISCO VCS CONTROL(GATEKEEPER)
• Installation, maintenance, troubleshooting of CISCO CONTENT SERVER& CISCO CODIAN IPVCR(STREAMING SERVER)
• Experience in configuring NFS Server for external storage of CISCO CODIAN IPVCR recordings
• Expertise in advanced faultfinding of Video conferencing systems of TANDBERG and POLYCOM
• Installation and handling of CISCO TELEPRESENCE MANAGEMENT SUITE,CMA 5000 and LIFESIZE CONTROL SERVER
• Installation, faultfinding and maintenance of Video Conferencing Units of CISCO, TANDBERG, POLYCOM, AETHRA and LIFESIZE
• Good Knowledge in Video/Audio communication standards and video call processes in H.320,H.323&SIP
• Installation of WINDOWS OS (windows 98, windows XP &windows server 2000 and 2003 versions)
• Basic Knowledge in languages C & C++
• Installation of other application software’s