Raghavendra Gudi
Uppal
Summary
A focused professional with over 11+ years of successful experience in on prem Active directory,Azure Active directory ,Hyper V,Google workspace administration and Microsoft Intune administrator. Currently associated with HighRadius Technologies Pvt Ltd, Hyderabad as Sr Systems Engineer. Skilled in MS-Intune, covering both Mobile Device Management (MDM), Autopilot functionalities, including Hybrid Autopilot, Group Policy Enrollment , Android Full Management, Azure AD, OnPrem Server administrator, Google administrator and M365 and Hyper V. Excellent communication, good attitude, problem solving, leadership and analytical skills.
Overview
11
11
years of professional experience
Work History
Sr Systems Engineer
HighRadius Technologies Pvt Ltd
Hyderabad
01.2020 - Current
- Verifying the devices configuration/ compliance policies assignment state and share the reports to internal management on weekly basis
- Assign the non-compliant devices list to help desk /desktop team to resolve the issues by raising the service request for them
- Co coordinating with help desk POC’s to fix the non-compliance issues and support them for any technical assistance
- Raising tickets to vendor and following up for any technical issues OR new service request
- Testing the new LOB applications and updating in Intune
- Troubleshooting the issues while deploying via Intune
- Monitoring and verifying the windows ring updates on a staging group of users
- Escalating and troubleshooting on the technical issues if any after windows ring updates on the staging group
- Working with compliance team for any vulnerabilities and remediation
- Create, modify, and delete the users /devices groups in Intune
- Create, modify, and update the playbooks
- Co-ordination with internal team for active inventory to validate with Intune users/devices on weekly basis and share the reports
- Involving in the team discussions and new services implementations
- Effectively working on the new service POC and share the update
- Contribute knowledge required for system/process documentation (e.g., Knowledge Base)
- Collaborate with other technical teams and/or vendors to identify required documentation changes/deletions/enhancements, as needed
- Creating PowerShell scripts to deploy the apps which are not possible via Intune
- Troubleshooting MFA & SSPR configuration issues
- Supporting critical services including active directory, DNS, DHCP
- Create User accounts using active directory services
- Managing Active Directory users, groups, & polices
- Managing and maintaining on-premise Active Directory services - directory management, sites and service management, domain controllers health and services, permission and delegation, and group policy
Specialist
HCL Technologies Ltd
10.2018 - 01.2020
Desktop L2 support
CMS IT Services Pvt
12.2015 - 10.2018
Lab co-coordinator
Jet king Info train
09.2013 - 11.2015
Education
B. Tech - ECE
JNT University
Hyderabad01.2011
Intermediate -
Narayana junior college
Hyderabad01.2007
SSC -
State Board of A. P.
Skills
- On prem Active directory
- Azure active directory
- Microsoft Intune administrator
- Autopilot functionalities
- Hybrid Autopilot
- Group Policy Enrollment
- Android Full Management
- Google administrator
- M365
- Hyper V
- Excellent communication
- Good attitude
- Problem solving
- Leadership
- Creating device configuration profiles/compliance policies
- Modifying existing configuration profiles/compliance policies
- Configuration & management of device auto enrolment profiles
- Creating users and devices static/dynamic groups
- Creating and managing deployment profile for windows autopilot
- Creating, managing, and deploying security patches and OS Upgrade
- Experience in Hybrid AD and Intune implementations
- Creating knowledge articles and guiding L1 & L2 teams
- Troubleshooting technical issues during device enrolments
- Raising tickets to vendors for support
- Installing and configuring server operating systems
- Good experience in Azure AD Connect installation and configuration
- Creating and managing AAD conditional access
- Troubleshooting end user’s login issues
- Good experience in SSO integration
- Basics in PowerShell scripts
- Windows Administration
- Google workspace Administration
- Intune and AAD administration
- Proficient in MS Office & Internet Applications
Certificationscourses
- Azure 104
- Microsoft Intune
Personal Information
Date of Birth: 05/13/90
Languages
- English
- Hindi
- Telugu
Disclaimer
I hereby declare that above provided information all is true to the best of my knowledge.
Previousexperienceskills
- Hands on experience on the Remedy (ITSM) tool
- Worked on L2 Incident and Service requests
- Resolving laptop hardware/software issues
- Preparing new laptops for new joiners
- Installation of Windows Operating Systems
- Installing and configuring Active Directory & Domain
- Microsoft Outlook configuration, backup & troubleshooting
- Installation & Configuration of Network printers & Scanners
- Providing Technical Support on Systems, Network problems
- Creating tickets as per priority in service desk application
Organisationalexperience
- Sr Systems Engineer, HighRadius Technologies PVT LTD, Hyderabad, 01/01/20, Present
- Specialist, HCL Technologies Ltd, Bank of America, 10/01/18, 01/31/20
- Desktop L2 support, CMS IT Services Pvt, Bank of America, 12/01/15, 10/31/18
- Lab co-coordinator, Jet king Info train, 09/01/13, 11/30/15
Timeline
Sr Systems Engineer
HighRadius Technologies Pvt Ltd
01.2020 - Current
Specialist
HCL Technologies Ltd
10.2018 - 01.2020
Desktop L2 support
CMS IT Services Pvt
12.2015 - 10.2018
Lab co-coordinator
Jet king Info train
09.2013 - 11.2015
B. Tech - ECE
JNT University
Intermediate -
Narayana junior college
SSC -
State Board of A. P.