R. Ritesh Kumar
Hyderabad
Summary
IT Support Engineer with 9 years of experience delivering technical support in financial and customer service sectors. Proven track record in installing, upgrading, and configuring applications on Windows, enhancing workflows and reducing downtime. Bilingual Systems Engineer with Secret Security clearance, specializing in big data and critical system monitoring. Expertise in data verification, disaster recovery, and infrastructure design, contributing to improved company services and market share.
Overview
10
10
years of professional experience
Work History
SR Systems Engineer
Locuz Enterprises
04.2023 - Current
- Company Overview: Client: JSW Energy LTD
- Client: JSW Energy LTD
SR Systems Engineer
Locuz Enterprises
10.2018 - 03.2023
- Company Overview: Client: Mytrah Energy India Private Limited
- Installing and configuring Operating Systems like Windows 8, Windows 10 and Windows Server 2012.
- Networking, Configuration of TCP/IP at various sites under JSW Energy.
- Installing and configuring windows server Active directory.
- Installation of Firewall at Site level coordinating with Firewall team.
- Cisco Switch, Aruba Wi-Fi Router Configurations and connectivity.
- Contributed during launch of IDCC platform configured assets at various site level.
- Creating Domain User Accounts.
- Changing default password policy, Enabling Account Lockout Policy.
- Unlocking Locked users in Active Directory.
- Involve in Day-to-Day activities with next level Managers.
- Sharing the Data to clients through OneDrive.
- Troubleshooting of O365 Services.
- Coordinating with ISP and Maintaining the ISP links.
- Installation of Software's tools Sentinel one Agent, BigFix, Netskope, Commvault.
- Maintenance of EPABX.
- Managing Local and Network printers.
- Asset management.
- Client: Mytrah Energy India Private Limited
IT Senior Coordinator
Mytrah Energy India Private Limited
09.2016 - 10.2018
- Installing and configuring Operating Systems like Windows 8, Windows 10 and Windows Server 2012.
- Managing Local and Network printers.
- Basic networking, Configuration of TCP/IP settings.
- Installing and configuring windows server Active directory.
- Creating Domain User Accounts.
- Changing default password policy, Enabling Account Lockout Policy.
- Unlocking Locked users in Active Directory.
- Involve in Day-to-Day activities with next level Managers.
- Sharing the Data to clients through OneDrive.
- Asset management.
Desktop Support Engineer
Choice solutions
04.2015 - 09.2016
- Company Overview: Client: Mytrah Energy private limited
- OS installation: - Win XP, Windows 7, Windows 8, Windows 10, Windows Server 2012, 2016.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Creating users in Windows Domain Controller.
- Technical Support for over 800+ desktop's /laptops.
- Configure Outlook (Exchange server Manual configuration).
- PC Migration / User Profile configuration / Printer Mapping / Shared Network drive.
- AD User / Computer OU /Network printer - Maintenance.
- Adding/deleting user accounts in Active directory and resetting users Passwords.
- Configuration& Troubleshooting antivirus Symantec Endpoint.
- Take overall ownership of all user calls logged, ensuring resolution of calls within SLA / TAT.
- Install and Configuring Local Printers and Network Printers.
- Client: Mytrah Energy private limited
Education
B. Tech - Information Technology Engineering
Tirumala Engineering College
Hyderabad03-2015
Skills
- Installation of operating systems and application software
- Install, configure, and monitor core services
- Active Directory
- DHCP
- DNS servers
- Maintaining users
- Troubleshooting Active Directory services
- Users' administration support
- IP address management
- Workstation installation
- Troubleshooting Windows 2012 and 2016 Server
- Diagnose and troubleshoot hardware
- Software
- Network
- Printer problems
- Installation of Local Printers
- Network Printers
- Troubleshooting Printer Hardware & Software issues
- Desktop Administration
- MS Outlook Configuration
- Office 365 Backup & Restore
- Configuring
- Managing
- Troubleshooting various network protocols
- TCP/IP
- SMTP
- POP3
- Creating and troubleshooting VPNs
- Installation
- Configuration and maintaining of Windows 8, 10, 11, and OS X for Mac
- Troubleshooting of the mail client MS Outlook
- Finding hardware faults
- Replacing defective parts
- Providing support remotely
- Kaseya
- Ammyy Admin
- Any desk
- Microsoft Teams
- TeamViewer
- Raising tickets
- Closing tickets
- Periodic updates on desktops
- User support, problem solving
- Updating patches for the Windows operating system
- Antivirus regular scan
- Sharing of printer
- Folder sharing
- Preventive maintenance
- Logging calls to vendors
- Problem analysis
- Troubleshooting and networking skills
- Hardware management
- Record maintenance
Technical Support Skills Education
- Demonstrated problem analysis and hosting specific technical skills
- Knowledge of OS
- Troubleshooting & Networking skills
- Hardware management
- Record maintenance
Ctc
5.7
Technical Support Skills
- Installation of Operating systems and application software's.
- Install Configure and Monitor Core services such as Active Directory, DHCP & DNS Servers.
- Maintaining Users & Troubleshooting Active Directory Services issues.
- Users Administration Support like New User Accounts, IP addresses Management, Workstation Installation, and Troubleshooting Windows 2012 & 2016 Server.
- Diagnose and Troubleshoot Hardware, Software, Network, and Printer problems.
- Installation of Local Printers as well as Network Printers (MFP).
- Troubleshooting Printer Hardware & Software issues.
- Desktop Administration and Troubleshooting.
- MS outlook Configuration, office 365 Backup & Restore.
- Configuring, Managing, and troubleshooting various network protocols like TCP/IP, SMTP, POP3 etc.
- Creating & Troubleshooting VPNs in client-side Win 10 / 11.
- Installation, Configuration & Maintaining of Windows 8,10,11 & OSx for Mac.
- Installation, Configuration and troubleshooting of mail client MS outlook and office 365.
- Finding hardware faults and replacing the defected parts.
- Providing support remotely by using Kaseya, Ammyy admin, Any Desk, Microsoft Teams, and Team Viewer.
- Experience on Raising tickets & closing the tickets based on ticketing tool.
- Periodic updates on Desktops with latest security patches.
- User support/problem solving for various Desktop & other application software.
- Updating Patches for windows Operating System.
- Antivirus regular scan for systems.
- Sharing of Printer & folder sharing.
- Preventive maintenance.
- Logging calls to vendor regarding, Desktops/Laptops/Printers/ISPs/CCTV.
Personal Information
Notice Period: 2 Months
Timeline
SR Systems Engineer
Locuz Enterprises
04.2023 - Current
SR Systems Engineer
Locuz Enterprises
10.2018 - 03.2023
IT Senior Coordinator
Mytrah Energy India Private Limited
09.2016 - 10.2018
Desktop Support Engineer
Choice solutions
04.2015 - 09.2016
B. Tech - Information Technology Engineering
Tirumala Engineering College