RENJITH MOHAN

CAREER OBJECTIVES Always looking forward to work with a professional organization, this can contribute in efforts for the overall professional growth by motivating and providing with a healthy work environment. Result oriented and able to work independently as well as in teams. Hard worker with a flexible approach. Attention to detail during any implementation while keeping to schedule. Persevering in the face of challenges and motivation to succeed. Desire to meet challenging opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering strong analytical and problem-solving abilities, combined with solid foundation in coding and systems integration. Brings quick learning aptitude and adaptability to pick up new technologies and methodologies in solutions engineering field. Ready to use and develop these skills in Technical Product Manager/Lead role.

• Microsoft Autopilot setup for Windows MTR devices: Testing Windows MTR devices with autopilot enrollment
• Set Up Android MTR (Teams Meeting Room) Platform
• Compliance and Conditional Access: Successfully configured Android-based MTR devices, which were approved by the Product forum and included in the catalog.
• Assessed New Technology Requirements and Conducted Proof of Concept Testing: Evaluated technologies based on user needs and adapted them for video conferencing.
• Managed VNOC Operations and Shifts: Oversaw the Video Network Operations Center (VNOC) team, consisting of 4 global Level 3 members and a dedicated Level 2 vendor team responsible for scheduling and connecting conferences.)
• Handled Audio Conference Issues and Escalated to Vendors: The VNOC team also checked issues during audio conferences (PGI Meetings) and Skype enabled audio conferencing systems, collaborating closely with vendors for resolution.
• Shift Lead Responsibilities:Managed shift schedules and ensured SLAs were met.
• Managed Audio and Video Conferencing for Over 200,000 Users: Dealt with various video and audio conferencing vendors (OBS, BT, PGI, Cisco, Polycom, Dimension Data, etc.) providing services to EY.
• Simultaneous Management of Audio and Video Infrastructure: Oversaw two different internal projects within EY.
• Maintenance and Troubleshooting of Video Conferencing Bridges: Handled Cisco MSE Series, Cisco Codian 4205, Cisco Codian 4505 HD, RMX 2000, MGC 50+, Cisco MPS 800, Lifesize 2200, and Radvision Scopia.
• Installation and Maintenance of Cisco VCS Control, VCS Expressway, Content Server, and Codian IPVCR: Managed streaming servers and firewall traversal.
• Expertise in Fault finding for Tandberg and Polycom systems:Troubleshot advanced video conferencing issues phase.
• Knowledge of Video/Audio Communication Standards (H.320, H.323, SIP): Familiar with communication protocols.