Anshika Singh

In my current role, I support financial crime compliance efforts by conducting customer due diligence (CDD) and enhanced due diligence (EDD) using internal tools and open-source information. My responsibilities focus on identifying potential fraud and financial crime risks during onboarding and periodic reviews.

Key responsibilities include:

• Performing background checks and adverse media screening using open web sources and internal databases to assess reputational and financial risks.
• Investigating suspicious transactions, analyzing patterns, and reviewing anomalies for indicators of fraud or non-compliance.
• Preparing risk summaries and reports that highlight findings and potential red flags for further escalation.
• Supporting KYC processes and verifying customer identity information in accordance with internal compliance policies and AML regulations.
• Collaborating with internal stakeholders to maintain accurate documentation and support decision-making on high-risk cases.

This role has strengthened my skills in fraud investigation, secondary research, transaction monitoring, and AML compliance, while developing a deeper understanding of how to mitigate risk in a financial operations environment.

• Responded promptly and professionally to incoming customer inquiries on chat or email.
• Established and maintained good rapport with the customers by using positive language and anticipating their needs.
• Explained simply and clearly in response to customer questions and checked for customer understanding and acceptance.
• Recommended new products or services or made suggestions for improvements by identifying relevant features and benefits.

• Providing detailed information to customers and keeping record of the customers.
• As an integral part of the company, I got appreciated for contributing to the growth and success of the organization.
• Create Customer's Care Protocol, handling Customer Complaints and communicating with customers through various channels.
• As my passion for helping others is what motivates me to accomplish my all goals with rewarding experience.
• Many rewarding experiences taught me to be consistent towards my goals in wherever I work.

• Worked on the development and implementation of new procedures which streamlined the whole sales process made it more efficient
• Made sales proposals and participated in team meetings with respected seniors
• Developed new customised ways that give better environment to employees and promote their growth in all the respective aspects
• Build and maintained strong client relationships and also exceed monthly targets.