Dinesh Kumar
New Delhi
Summary
Deputy Manager Ops at WNS with extensive experience in AML/KYC operations and risk management. Proven ability to lead teams in enhancing operational efficiency and ensuring compliance. Successfully implemented strategic policies that improved performance metrics. Skilled in stakeholder collaboration and training, promoting a culture of continuous improvement.
Overview
15
15
years of professional experience
Work History
Deputy Manager Ops
WNS Global Services Pvt Ltd
Gurugram
12.2022 - 02.2025
- Led a team of over 60 members, including 2 Assistant Managers, to meet AML/KYC objectives.
- Collaborated with internal stakeholders to establish and enforce AML/KYC policies and procedures.
- Conducted risk assessments to identify potential risks and implemented effective mitigation strategies.
- Managed team performance metrics, focusing on productivity, quality, and compliance reporting.
- Designed and executed training programs to improve AML/KYC compliance and operational efficiency.
Assistant Manager Ops
WNS Global Services Pvt Ltd
Gurugram
10.2020 - 11.2022
- Supervised team of 30+ members to achieve AML/KYC operational objectives.
- Conducted quality reviews, providing feedback and coaching to enhance team performance.
- Assisted in development and implementation of AML/KYC policies and procedures.
- Collaborated with internal stakeholders to identify and mitigate potential risks.
Lead Associates Ops
WNS Global Services Pvt Ltd
Gurugram
05.2017 - 10.2020
- Verified customer documentation to ensure compliance with regulatory standards.
- Conducted thorough screening detail checks for enhanced accuracy.
- Executed customer due diligence processes for Personal and Premier accounts.
- Created training materials to support onboarding initiatives for new employees.
- Investigated acceptable documents and new onboarding documents to maintain SOP integrity.
- Resolved queries raised by KYC agents, facilitating efficient operations.
- Shared updates with the team to promote transparency and collaboration.
- Trained new employees, ensuring a comprehensive understanding of procedures.
Sr. Associates Ops
WNS Global Services Pvt Ltd
Gurugram
01.2013 - 05.2017
- Processed interchange card operations to ensure accurate transaction handling.
- Executed card conversion tasks to enhance customer experience.
- Managed Network International postings for seamless financial transactions.
- Handled deal cancellations to maintain operational integrity.
- Performed manual cash back postings to support customer refunds.
- Conducted balance transfer postings for efficient fund management.
- Facilitated easy cash processing to accelerate transaction times.
- Coordinated CSU payment transfers and debt restructuring activities for improved financial solutions.
Executive Customer Service |Credit Card
GE Capital-SBI Cards
Gurugram
11.2011 - 12.2012
- Directed X-Cell Outbound Team in delivering exceptional customer service for SBI Credit Card accounts.
- Managed Personal Loan (PL) services, achieving high processing efficiency and satisfaction levels.
- Executed Balance Transfer (BT) strategies to maximize conversion opportunities.
- Introduced Flexi Pay (EMI Plans) to expand financial solutions available to clients.
Jr Officer Customer Service |Credit Card
Hdfc Bank Ltd (Adfc Pvt Ltd)
Gurugram
12.2009 - 11.2011
- Achieved monthly X-Cell sales targets set by Bank.
- Delivered customer service for HDFC Bank credit card inquiries.
- Processed cash on call (COC) requests efficiently.
- Facilitated balance transfers (BT) for clients.
- Managed personal insurance offerings under HEGIC program.
- Enhanced credit limits and upgraded credit cards for qualified customers.
Education
M.B.A - Major: Marketing Minor: HR
I.M.S (Institute of Management Studies)
Roorkee08-2004
B.Sc. - Computer Science
Dr. Bhimrao Ambedkar University, Agra
Mathura06-2001
Skills
- AML and KYC regulations
- Customer due diligence
- Enhanced due diligence
- Transaction monitoring
- Operational efficiency
- Risk management
- Team leadership
- Process improvement
- Strategic planning
- Stakeholder collaboration
Languages
- English
- Hindi
Personal Information
- Date of Birth: 02/08/82
- Gender: Male
- Nationality: Indian
Timeline
Deputy Manager Ops
WNS Global Services Pvt Ltd
12.2022 - 02.2025
Assistant Manager Ops
WNS Global Services Pvt Ltd
10.2020 - 11.2022
Lead Associates Ops
WNS Global Services Pvt Ltd
05.2017 - 10.2020
Sr. Associates Ops
WNS Global Services Pvt Ltd
01.2013 - 05.2017
Executive Customer Service |Credit Card
GE Capital-SBI Cards
11.2011 - 12.2012
Jr Officer Customer Service |Credit Card
Hdfc Bank Ltd (Adfc Pvt Ltd)
12.2009 - 11.2011
M.B.A - Major: Marketing Minor: HR
I.M.S (Institute of Management Studies)
B.Sc. - Computer Science
Dr. Bhimrao Ambedkar University, Agra
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