CHAITHRA B.M
Bengaluru
Summary
Motivated professional with over 7 years of experience within the financial sector. Specialization in client onboarding and client management. Experienced in monitoring complex account activities. Strong relationship management skills. Highly adept at comprehensive AML, KYC policies, transaction and project management.
Overview
8
8
years of professional experience
Work History
Deputy Manager
Axis Bank
03.2023 - Current
- Manage and facilitate client due diligence of KYC records for all types of Institutional clients, primarily High Risk level clients.
- Review KYC records for accuracy, completeness and validity; analyzing client\'s financial reports, overall business, prospects, and CIP documentation.
- Maintained best practices in complaint handling procedures, resulting in improved case resolutions for clients.
- Providing additional support with AML complaints Organization on more Complex issue including research technique in capabilities as well other solution as appropriate.
- Subject matter resource for KYC/AML due diligence teams and train newly hired individuals.
- Provided detailed reports on service quality and KYC metrics to senior management, enabling informed decision-making regarding process improvements.
- Led root cause analysis initiatives that resulted in significant reduction in recurring defects.
Sr Corporate Agency Manager
HDFC Life Insurance Pvt Ltd
10.2022 - 02.2023
- Improved data quality with rigorous validation procedures, reducing errors in reporting output.
- Collaborated with cross-functional teams to identify key business requirements for MIS system enhancements.
- Performed Enhanced Due Diligence on customers deemed high risk, and suggested account restrictions and/or account closures based on risk to the institution.
Team Leader
SKR Solutions
09.2019 - 09.2022
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Developed open and professional relationships with team members to facilitate effective issue resolution.
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
Marketing Backend Executive & Sales Coordinator
Eagleton-The Golf Village
07.2018 - 03.2019
- Delivered high level of service to customers in effort to build upon future relationships.
- Formed and sustained strategic relationships with clients.
- Reviewed and optimised operational policies, aligning procedures with best practices and industry standards.
- Coordinated international expansion efforts, navigating complex regulatory environments to enter new markets successfully.
- Managed corporate communications, strengthening brand image and stakeholder relations through effective messaging.
Associate/Sales Representative
ICICI Prudential Life Insurance
11.2016 - 06.2018
- Planned and executed new strategies to increase sales.
- Diffused challenging situations using conflict management techniques.
- Produced high-volume orders to effectively meet customer demand.
- Produced content for websites and social media channels to enhance brand visibility.
Education
B com -
Bangalore University
01.2016
PUC -
Dept of Pre-university education
01.2013
Skills
- AML/KYC regulations
- Customer due diligence (CDD)
- Enhanced due diligence (EDD)
- Operations Management
- Escalation management
- Risk Assessment
- SOP Development
- Complaint handling
- Data analysis
- Known multiple languages like Kannada, Telugu, Hindi, and English
Timeline
Deputy Manager
Axis Bank
03.2023 - Current
Sr Corporate Agency Manager
HDFC Life Insurance Pvt Ltd
10.2022 - 02.2023
Team Leader
SKR Solutions
09.2019 - 09.2022
Marketing Backend Executive & Sales Coordinator
Eagleton-The Golf Village
07.2018 - 03.2019
Associate/Sales Representative
ICICI Prudential Life Insurance
11.2016 - 06.2018
B com -
Bangalore University
PUC -
Dept of Pre-university education
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