RISHAV BANDYOPADHYAY
PERSONAL BANKER
Gurgaon
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
4
4
years of professional experience
12
12
Certifications
Work History
Deputy Manager
HDFC BANK
9 2021 - Current
- Resolving branch queries such as balance enquiries, cheque clearance, undue charges levied to customers' account
- Accepting and processing of customers instructions and requests at branch
- Handling non-Cash transactions such as NEFT/ RTGS, Fund Transfer, Cheque book request, Passbook entries and other transactions also
- Also working as a Backup Teller and handling Cash Transactions as well as Non-Cash Transactions
- Updating all customers instructions in FTS
- Non-disclosure of customer information to any bearer/third party
- Migrating branch customers to use our wide range of direct banking channels for various requests
- Ensure that the customer queries are attended & resolved in an efficient manner & within stipulated TAT
- Ensure maintenance of queue
- Generate sales leads for the branch.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Maintained, documented and presented progress reports to leaders.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Oversaw daily operations of the department, ensuring maximum productivity and adherence to company policies.
Personal Banker Intern
HDFC BANK
10.2020 - 03.2021
Education
MBA - Finance
NMIMS
PGDM - Sales & Relationship Banking
Manipal Academy of Higher Education
B.Tech - undefined
Asansol Engineering College, WB
Skills
Customer handling
Operations management
Cash operations
MS Office suite
Oracle
CRM Next
Large transaction report
Deal Pro
Management Information systems
Verbal & articulation skills
SOP creation
Relationship management
Sales (lead) creation
Bank Branch operations
Proficient in English, Hindi and Bengali
New Client Acquisition
Team Management and Communication
Cost analysis and savings
Task Delegation
Process and procedure development
Decision-making capabilities
High Risk Account reviews
AML/KYC regulations
Customer Due Diligence
Enhanced Due Diligence
Analytical and Critical Thinking
Certification
04/2021, NISM-Series V-A: Mutual Fund Distributors, NISM
Timeline
Personal Banker Intern
HDFC BANK
10.2020 - 03.2021
Deputy Manager
HDFC BANK
9 2021 - Current
MBA - Finance
NMIMS
PGDM - Sales & Relationship Banking
Manipal Academy of Higher Education
B.Tech - undefined
Asansol Engineering College, WB