RISHAV BANDYOPADHYAY

HDFC BANK

9 2021 - Current

Resolving branch queries such as balance enquiries, cheque clearance, undue charges levied to customers' account
Accepting and processing of customers instructions and requests at branch
Handling non-Cash transactions such as NEFT/ RTGS, Fund Transfer, Cheque book request, Passbook entries and other transactions also
Also working as a Backup Teller and handling Cash Transactions as well as Non-Cash Transactions
Updating all customers instructions in FTS
Non-disclosure of customer information to any bearer/third party
Migrating branch customers to use our wide range of direct banking channels for various requests
Ensure that the customer queries are attended & resolved in an efficient manner & within stipulated TAT
Ensure maintenance of queue
Generate sales leads for the branch.
Enhanced supervisory and leadership abilities by working closely with supervisor.
Maintained, documented and presented progress reports to leaders.
Improved team efficiency by streamlining processes and implementing innovative management strategies.
Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
Oversaw daily operations of the department, ensuring maximum productivity and adherence to company policies.