Anshu Barua
Customer Support Associate
Kolkata
Summary
to establish career in expanding organization offering opportunities to showcase abilities in embracing challenges, achieving organizational objectives, and progressing career through ongoing learning and communication.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Teleperformance Global Services Pvt Ltd
- Current
- Current Experience - 6 months of experience as Customer Service Associate North American Voice Process at Teleperformance Global Services Pvt Ltd.
Customer Service Associate(Sales OYO International)
Fusion CX Ltd.
04.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Bachelor of Commerce - Financial Accounting Honours
Calcutta University
Kolkata, West Bengal 08-2025
Intermediate - undefined
Rishi Aurobindo Memorial Academy
Dum Dum01-2022
Matric - undefined
St. Stephen's School
Dum Dum01-2020
Skills
Quick Learner
Quick Decision Making
Good Communication Skills
Customer Service Skills
Organizational Skills
Good at Teamwork
Good at Time Management
Disclaimer
I do hereby declare that the above mentioned information furnished by me are true and correct to the best of my knowledge and belief.
PERSONAL DETAILS
- Father's Name - Subinoy Barua.
- Address - Narayanpur Battala Netaji Pally Rabindranagar P.O Rajarhat Gopalpur Kolkata - 700136.
- Date Of Birth - 15/07/2002.
- Gender - Male.
- Marital Status - Single.
- Nationality - Indian.
- Language - English, Bengali, Hindi.
Timeline
Customer Service Associate(Sales OYO International)
Fusion CX Ltd.
04.2025 - Current
Customer Service Associate
Teleperformance Global Services Pvt Ltd
- Current
Intermediate - undefined
Rishi Aurobindo Memorial Academy
Matric - undefined
St. Stephen's School
Bachelor of Commerce - Financial Accounting Honours
Calcutta University