Anshu Kumar
Jaipur
Summary
Goal-oriented Manager with distinguished experience in ATM Industry / Customer Support industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
13
13
years of professional experience
Work History
Area Manager- ATM & ITLS – Services & Rollout
AGS Transact
Lucknow
02.2023 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assistant Manager – Customer Support
Perto India PVT LTD
02.2019 - 02.2023
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Optimized resource utilization through effective allocation of tasks among team members based on their strengths and workload capacity.
- Researched and corrected customer concerns to promote company loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Generated customer satisfaction surveys to analyze results into action plans.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Team Leader
Perto India PVT LTD
07.2016 - 12.2018
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Optimized resource allocation to maximize overall team output while minimizing costs.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Created and managed project plans, timelines and budgets.
Sr. Engineer
Perto India PVT LTD
07.2012 - 11.2018
- Performed preventive maintenance and repairs on mechanical equipment.
- Improved project efficiency by streamlining engineering processes and implementing innovative solutions.
- Adhered to timelines to meet quality assurance targets.
- Established and maintained productive working relationships with stakeholders.
- Conducted tests to determine success of product performance.
- Reduced production downtime by developing comprehensive maintenance plans and training staff on preventive measures.
- Trained and mentored junior engineers, providing guidance and direction.
-
ATM Engineer
Lipi Data Systems Ltd
01.2011 - 05.2012
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Performed preventative maintenance to keep tools and equipment functional.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
Education
Bachelor in Engineering - Electronics And Telecommunication
B.N. College of Engineering
Pusad, India05.2009
Skills
- Operations Management
- Relationship building and management
- Project Management
- Customer Relationship Management
- Leadership skills
- Customer Service
- Cross-Functional Collaboration
- Operations Improvements
- Team Leadership
- Controlling costs
- Resource Allocation
- Business Development
References
- MR. SACHIN SAURABH, AVP – GENPACT INDIA, sachin.saurabh1902@gmail.com
- MR. AMIT GHONGADE, GM – PERTO INDIA, gmpos201@perto.in
- MR. DIPU DUPTA, GM – VAKRANGEE LIMITED, dipu.gupta@vakrangee.in
Timeline
Area Manager- ATM & ITLS – Services & Rollout
AGS Transact
02.2023 - 08.2023
Assistant Manager – Customer Support
Perto India PVT LTD
02.2019 - 02.2023
Team Leader
Perto India PVT LTD
07.2016 - 12.2018
Sr. Engineer
Perto India PVT LTD
07.2012 - 11.2018
ATM Engineer
Lipi Data Systems Ltd
01.2011 - 05.2012
Bachelor in Engineering - Electronics And Telecommunication
B.N. College of Engineering