Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Anshul Agarwal

Delhi

Summary

Ambitious professional with proven organizational and multitasking abilities, complemented by a strong aptitude for technology. Demonstrated capacity to tackle challenges effectively and efficiently. Committed to leveraging skills to drive results in dynamic environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Cyber security analyst

NESO
04.2025 - 07.2025
  • Provide advanced support for global users, resolving complex login issues, password resets, and multi-factor authentication (MFA) problems.
  • Administer and troubleshoot identity and access management (IAM) systems such as Active Directory and Azure AD.
  • Act as an escalation point for L1 analysts, ensuring timely resolution of authentication and access-related incidents.
  • Document solutions and contribute to internal knowledge bases to improve team efficiency and user experience.
  • Recommend and implement process improvements to enhance IAM workflows and reduce recurring issues.

SailPoint

FedEx Corporate service Inc.
03.2024 - 01.2025
  • Proficiency in configuration, administration, and customization of the SailPoint Identity.
  • Experience with main functionalities such as role management, identity governance, and password management.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Software Test Engineer | SDET Trainee

Wipro
03.2023 - 06.2023
  • Completed 3-month PRP training at Wipro focused on SDET, covering Selenium WebDriver with Java, TestNG, and manual testing methodologies.
  • Gained hands-on experience in test case design, bug reporting, and automation scripting.
  • Worked on a capstone project simulating an e-commerce website, performing both manual and automated testing to validate functionalities like login, product search, cart, and checkout.
  • Familiar with Agile methodologies, JIRA, and version control tools like Git.

Education

Bachelor of TECHNOLOGY - Information technology

Maharaja Surajmal Institute of Technology
06.2022

DIPLOMA - MECHANICAL Engineering

Guru Nanak Dev Institute of Technology
06.2019

Skills

  • ServiceNow ticketing systems
  • Microsoft Office Suite
  • Customer service
  • Effective communication
  • Time management
  • Troubleshooting and testing
  • Cybersecurity
  • Incident response and management
  • Security awareness training
  • Identity access management
  • Multi-factor authentication

Certification

  • Microsoft Azure OpenAI
  • SailPoint Identity IQ v8.2 Learning
  • Cybersecurity Fundamentals
  • Network Security Fundamentals
  • Cloud Security Fundamentals
  • Security Operations Fundamentals

Timeline

Cyber security analyst

NESO
04.2025 - 07.2025

SailPoint

FedEx Corporate service Inc.
03.2024 - 01.2025

Software Test Engineer | SDET Trainee

Wipro
03.2023 - 06.2023

Bachelor of TECHNOLOGY - Information technology

Maharaja Surajmal Institute of Technology

DIPLOMA - MECHANICAL Engineering

Guru Nanak Dev Institute of Technology

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Anshul Agarwal