Anshul Kumar
Bilaspur
Summary
Dedicated and customer-focused professional with 3 Years of experience in customer relations within the loan disbursement sector. Skilled in managing client interactions, resolving inquiries, and ensuring a seamless loan processing experience. Proven ability to build lasting client relationships, streamline operations, and drive customer satisfaction. Adept at handling escalations, maintaining compliance with regulatory standards, and delivering results in high-pressure environments. Committed to providing exceptional service and fostering trust to support organizational success.
Overview
6
6
years of professional experience
Work History
Executive-Customer Relations
Sundaram finance
Nahan
04.2022 - Current
- Client Onboarding and Retention
- Loan Processing and Disbursement
- Collection/30,60&90 Bucket.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
- Oversee end-to-end loan disbursement workflows, ensuring timely and accurate processing
Intern
Hindustan Times Media Ltd
Mohali
06.2019 - 07.2019
- Assisted in the development and implementation of sales strategies to achieve targeted goals.
- Worked closely with sales manager to grow customer base through social media postings.
Education
MBA - Marketing & HR
Shoolini University
Solan, Himachal Pradesh, India04-2020
Bachelor of Technology - Civil Engineering
Shoolini University
Solan, Himachal Pradesh, India01-2017
12th - PCM
Minerva Sec. Sr. School
Ghumarwin, Himachal Pradesh, India01-2013
Skills
Customer Relationship Management
Team player
Administrative skills
Customer relations
Conflict Resolution and Negotiation
Team leadership
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Executive-Customer Relations
Sundaram finance
04.2022 - Current
Intern
Hindustan Times Media Ltd
06.2019 - 07.2019
MBA - Marketing & HR
Shoolini University
Bachelor of Technology - Civil Engineering
Shoolini University
12th - PCM
Minerva Sec. Sr. School
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