Aqsha Shaikh Siraj Ahmed
Mumbai
Summary
To work efficiently and effectively, as well as grow with a prestigious organization in the field of Information Technology. Resourceful Customer Relations Executive known for completing tasks efficiently and productively. Possess specialized skills in conflict resolution, customer satisfaction analysis, and CRM software management. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and positive outcomes in client interactions.
Overview
2
2
years of professional experience
Work History
Customer Relations Executive
Lucky Tech Membrance
Mumbai
07.2023 - Current
- Managed customer inquiries through phone and email communication.
- Resolved customer complaints by coordinating with relevant departments.
- Maintained customer records using CRM software for accurate data management.
- Assisted in developing customer feedback surveys to improve service quality.
- Trained new team members on customer service protocols and systems.
- Collaborated with sales teams to enhance product knowledge for better support.
- Conducted follow-up calls to ensure customer satisfaction after service interactions.
- Developed training materials for ongoing staff development in customer relations.
- Worked closely with management team in setting up goals for enhancing overall quality of service provided by the organisation.
Education
MCA diploma -
01.2019
Bachelor of computer application -
J.H Wadhwa College of Technology
04.2013
HSC -
S.K Rai Junior College
03.2010
SSC -
S. Veer Savarkar English High School
03.2008
MCA degree - Masters of Computer Applications
IGNOU UNIVERSITY
Skills
- CRM software
- Customer inquiry management
- Complaint resolution
- Customer feedback analysis
- Team training and development
- Customer relationship management
- Service quality improvement
- Internal collaboration techniques
- Data management strategies
- Customer satisfaction follow-up
- Effective communication
- Problem solving
- Adaptability in service roles
Languages
English, Hindi, Marathi
Hobbies and Interests
Music and Sports.
Extracurricular Activities
Participating in Intercollegiate fest as an in-charge, Sub in-charge & volunteer.
Disclaimer
I hereby declare that the above mentioned information is correct and true to the best of my knowledge. Applicant Signature
Timeline
Customer Relations Executive
Lucky Tech Membrance
07.2023 - Current
MCA diploma -
Bachelor of computer application -
J.H Wadhwa College of Technology
HSC -
S.K Rai Junior College
SSC -
S. Veer Savarkar English High School
MCA degree - Masters of Computer Applications
IGNOU UNIVERSITY
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