Anjani Patil
Thane West
Summary
Dynamic Customer Relations Executive with a proven track record at Volkswagen Thane, excelling in customer satisfaction and conflict resolution. Skilled in CRM software and adept at analyzing customer feedback to enhance service quality. Committed to fostering strong relationships and delivering tailored solutions that exceed client expectations.
Overview
8
8
years of professional experience
Work History
Customer Relations Executive
Volkswagen Thane
Thane
05.2018 - 04.2022
- Updated system with order specifics and customer details, preferences, and billing information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maximized customer satisfaction by handling customer email and telephone interactions.
Customer Account Manager
Hallmark Honda
Thane West
08.2016 - 04.2018
- Greeted and assisted customers to foster positive experiences.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Implemented feedback loops between customers and the organization in order to improve service quality.
Service Executive
INMATCH.COM
Mumbai
08.2014 - 05.2016
- Managing Customer Queries
- Attending Customer Meetings
- Profile creation of clients
- Led initiatives to improve customer service levels throughout organization.
- Organized and facilitated regular meetings with senior management teams.
- Formed and sustained strategic relationships with clients.
Education
B.Com. -
Mumbai University
12.2014
H .S.C. -
Maharatha Board
12.2011
S.S.C. -
Maharatha Board
12.2008
Skills
- Customer relationship management
- Conflict resolution
- Data entry
- CRM software
- Customer feedback analysis
- Communication skills
- Problem solving
- Product knowledge
- Complaint handling
- Customer satisfaction
- Customer service
Languages
- English
- Hindi
- Marathi
Hobbies and Interests
Reading
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief, thus I am confidently looking forward for an opportunity to be of service to your organization.
Personal Information
- Date of Birth: 09/13/93
- Gender: female
- Nationality: Indian
- Marital Status: Married
Other Qualifications
- MS-CIT
- Tally
- Basic computer knowledge
Timeline
Customer Relations Executive
Volkswagen Thane
05.2018 - 04.2022
Customer Account Manager
Hallmark Honda
08.2016 - 04.2018
Service Executive
INMATCH.COM
08.2014 - 05.2016
B.Com. -
Mumbai University
H .S.C. -
Maharatha Board
S.S.C. -
Maharatha Board
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