ARUN MALIK
Delhi
Summary
Dedicated Customer Relations Executive with proven expertise in customer support and database management. Strong track record in issue resolution and fostering positive customer interactions to enhance satisfaction.
Overview
16
16
years of professional experience
Work History
Customer Relations Executive
Arrise BPO Solutions Pvt. Ltd.
New Delhi
08.2023 - 11.2024
- Cultivated customer relationships through tailored assistance and support.
- Recorded customer interactions in database to ensure accurate follow-up and service continuity.
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts and updated information accurately.
- Handled incoming calls, providing timely support and guidance.
Customer Relations Executive
Star Track Inc.
New Delhi
08.2022 - 07.2023
- Documented customer interactions in database, ensuring accurate record-keeping for future reference.
- Cultivated positive relationships with customers through engaging interactions, enhancing customer satisfaction.
- Updated customer databases with new and modified information, maintaining data integrity and accessibility.
Customer Relations Executive
Conneqt Business Solution Limited
New Delhi
11.2018 - 07.2019
- Assisted customers with inquiries and issues to ensure satisfaction.
- Maintained product knowledge to provide informed support to customers.
- Documented customer interactions in the database for future reference.
Administrative Assistant
Canadian Education Centre Pvt. Ltd.
New Delhi
08.2008 - 07.2010
- Managed daily office operations, ensuring smooth workflow and effective administrative processes.
- Handled correspondence, including emails and phone calls, fostering clear communication and professionalism.
- Utilized office software to create presentations and reports, facilitating informed decision-making at staff meetings.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Education
Certified Professional Computer Accountant - Accounts
National Institute of Finance And Accounts
Delhi, India06-2012
High School Diploma -
Bright College of Education
Madhya Pradesh, India07-2010
High School Diploma -
Indraprastha Convent School
Delhi, India06-2008
High School Diploma -
Holy Cross School
Delhi, India06-2006
Skills
- Customer relationship management
- Customer support
- Customer service
- Issue resolution
- Product knowledge
- Database management
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Customer Relations Executive
Arrise BPO Solutions Pvt. Ltd.
08.2023 - 11.2024
Customer Relations Executive
Star Track Inc.
08.2022 - 07.2023
Customer Relations Executive
Conneqt Business Solution Limited
11.2018 - 07.2019
Administrative Assistant
Canadian Education Centre Pvt. Ltd.
08.2008 - 07.2010
Certified Professional Computer Accountant - Accounts
National Institute of Finance And Accounts
High School Diploma -
Bright College of Education
High School Diploma -
Indraprastha Convent School
High School Diploma -
Holy Cross School