Anshul Rawat
Gurgaon
Summary
Dynamic Assistant Manager with expertise in AML compliance and fraud prevention at Genpact India Pvt LTD. Proven track record in executing risk-based CDD/EDD reviews and enhancing operational efficiency. Skilled in data analysis and team collaboration, driving quality control initiatives that significantly improved compliance accuracy.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Manager
Genpact India Pvt LTD.
Gurgaon
03.2022 - Current
- Manage end-to-end customer dispute claims process including chargebacks, unauthorized transactions, and merchant-related disputes.
- Lead fraud detection initiatives to identify, analyze, and prevent fraudulent activities across multiple channels (cards, digital payments, online banking, etc.).
- Investigate claims and disputes to determine validity, liability, and resolution in line with regulatory and card scheme guidelines (Visa, MasterCard, UPI, NPCI).
- Supervise fraud monitoring systems and recommend enhancements to improve accuracy and reduce false positives.
- Ensure timely regulatory and internal reporting of fraud incidents and dispute resolutions.
- Collaborate with IT, data analytics, and operations teams to design fraud detection rules and predictive models.
- Develop and maintain policies, procedures, and playbooks for dispute handling and fraud prevention.
- Act as a liaison with regulators, card networks, auditors, and law enforcement for dispute and fraud-related matters.
- Provide training and guidance to staff on fraud awareness, dispute management, and compliance requirements.
- Generate MIS reports and dashboards for senior management on fraud trends, dispute volumes, and resolution metrics.
- Coordinated team activities to enhance operational efficiency and productivity.
- Managed client communications to ensure timely and effective service delivery.
- Prepare and deliver business review reports (monthly/quarterly/annual) for senior leadership.
- Analyze key performance indicators (KPIs), financial results, customer insights, and operational performance.
- Consolidate inputs from multiple departments to provide a holistic business overview.
- Identify trends, risks, and opportunities and provide recommendations for decision-making.
- Ensure accuracy and consistency of data across all reports.
- Design dashboards, scorecards, and presentations for management review meetings.
Assistant Manager
WNS
Gurgaon
08.2015 - 03.2022
- Manage and execute periodic reviews of customer accounts in line with risk-based AML frameworks.
- Conduct CDD and EDD to assess customer risk profiles, source of funds, and transaction behaviors.
- Ensure timely completion of KYC refresh cycles based on customer risk categorization (high, medium, low).
- Review and validate customer documentation, beneficial ownership details, and sanction screening results.
- Identify and escalate potential suspicious activity to the AML investigations team.
- Liaise with relationship managers, operations, and compliance stakeholders to collect and verify KYC data.
- Implement quality checks to ensure accuracy and completeness of periodic review files.
- Maintain up-to-date knowledge of AML laws, regulatory requirements, and internal policies.
- Support regulatory inspections, internal audits, and compliance testing.
- Prepare management reports on periodic review status, risk trends, and outstanding cases.
- Coordinated team activities to enhance operational efficiency and productivity.
Process Developer
Genpact India Pvt Ltd.
Gurgaon
07.2011 - 08.2015
- Conduct regular quality checks and audits of processes to ensure compliance with SOPs and regulatory standards.
- Identify process gaps, errors, and risks, and recommend corrective actions.
- Develop and deliver training programs to improve employee knowledge of processes, policies, and compliance requirements.
- Design and maintain quality frameworks, checklists, and process documentation.
- Monitor performance trends and provide feedback and coaching to employees.
- Collaborate with operations and compliance teams to implement best practices.
- Track and report quality metrics (accuracy rates, error trends, training effectiveness, etc.).
- Support new joiner onboarding and refresher training initiatives.
- Drive a continuous improvement culture through process reviews and feedback sessions.
- Act as a point of contact for escalations regarding process adherence and training needs.
Education
Bachelor of Science -
HNB Garhwal University
Dehradun, India 05.2006 - 09.2009
Skills
- AML Periodic Reviews / KYC Refresh
- CDD & EDD (Risk-Based Approach)
- Beneficial Ownership & Source of Funds Verification
- Sanctions, PEP & Adverse Media Screening
- Risk Assessment & Escalation Management
- Quality Control & File Remediation
- Regulatory Reporting & Audit Support
- Data Analysis & Documentation Skills
- Team Collaboration & Training
Accomplishments
- Recognised thrice with Bronze award for robust performance.
- Awarded twice with Silver award for zero attrition
- Received appreciation from client for Legendary Customer Service Experience
- Appreciated by Client for smoothly trained and placed new batches
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Assistant Manager
Genpact India Pvt LTD.
03.2022 - Current
Assistant Manager
WNS
08.2015 - 03.2022
Process Developer
Genpact India Pvt Ltd.
07.2011 - 08.2015
Bachelor of Science -
HNB Garhwal University
05.2006 - 09.2009