Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Product
Timeline
Generic

Anshul Sharma

Gurugram

Summary

Senior Manager with 7 years of experience in SaaS product operations and implementation. Expertise in project planning, cross-functional leadership, and stakeholder management. Successfully managed high-scale client implementations while optimizing turnaround time and quality.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Manager – Product Onboarding & Delivery

Meritto
Gurgaon
05.2023 - Current
  • Managing end-to-end onboarding and delivery for over 1,500 SaaS clients.
  • Leading a team of 30 members, including Implementation Specialists, Developers, and Product Owners, catering to the onboarding, implementation, and servicing of key clients.
  • Built skills-based teams and implemented SLAs for efficient onboarding and service delivery, with TAT and quality greater than 95%.
  • Driving escalation governance, RCA documentation, KPI and KRA creations, SOP updates, and customer satisfaction (NPS).
  • Hands-on experience with integrating CRMs, APIs, webhooks, ERPs, LMS, Google and Facebook campaigns, web forms, WhatsApp Business API, telephony, etc.
  • Creating detailed project documentation, timelines, and communication plans to streamline project updates, and reporting.
  • Hands-on experience in JavaScript, Node.js, HTML, CSS, and SQL.

Manager – Technology Operations

Meritto
Gurgaon
01.2021 - 05.2023
  • Led the product delivery team, release planning, and QA oversight; established a six-member QA team, defined their KRAs and KPIs, and helped them write test cases for SaaS-based product features.
  • Built internal monitoring tools and checklists to track SLA breaches, TAT adherence, and ticket reopens (less than 3%).
  • Collaborated with product teams on roadmap prioritization, and ensured 100% due-date compliance.
  • Spearheaded the development of custom client solutions and led cross-functional QA and dev teams.
  • Streamlined automation using Selenium and JavaScript, reducing test cycles, and post-release issues.
  • Ensured zero implementation errors, and increased delivery efficiency.

Team Lead – Technology Operations

Meritto
Gurgaon
04.2020 - 01.2021
  • Managed custom solution development and form automation with conditional logic and JavaScript.
  • Team handling and mentorship.
  • Initiated market research and SOP improvements for Formdesk and landing page modules.
  • Coordinated cross-functional planning with product and technology teams.

Senior Developer – Technology Operations

Meritto
Gurgaon
01.2020 - 04.2020
  • Executed product release enhancements, delivering scalable client-facing web modules.
  • Created customized forms, landing pages, and templates to improve user engagement.
  • Developed JavaScript-based workflows to streamline client interactions.

Developer – Technology Operations

Meritto
Gurgaon
10.2018 - 01.2020
  • Created web forms, landing pages, and dynamic content using Formdesk module of meritto.
  • Migrated large volumes of client data utilizing Excel for enhanced accuracy.
  • Contributed to early quality assurance practices and monitored delivery schedules.

Software Developer Trainee

Multiverse Solutions
07.2018 - 09.2018
  • Worked on .NET and AngularJS projects for Fortis Hospital's patient management system.
  • Fixed live bugs and collaborated on system enhancements.

Education

B.Tech - Computer Science & Engineering

Krishna Engineering College
Ghaziabad
07-2018

Skills

  • Product management and development
  • Project management and SaaS
  • Web development and programming
  • Automation testing and quality assurance
  • Strategic communication and stakeholder engagement
  • Data migration and analysis
  • Learning and development mentoring
  • Process optimization techniques
  • Microsoft Office proficiency
  • Zendesk and Zoho expertise

Certification

Certified QA Tester, QSpiders

Accomplishments

  • Work Champion Award – For highest productivity as a Developer.
  • Bright Spark Award – For delivering high-performance solutions rapidly.
  • Chanakya Award – For strategic contribution and strong product-process synergy.
  • Represented Meritto at GESS Dubai 2023.

Product

YourTaskBuddy (Internal Productivity Tool), built and deployed an internal tool in Node.js and JavaScript to track tasks, deadlines, and workload, integrated a due-date projection model using historical ticket data, and developed modules for collaborative to-do lists, meeting recordings, and automated task dashboards

Timeline

Senior Manager – Product Onboarding & Delivery

Meritto
05.2023 - Current

Manager – Technology Operations

Meritto
01.2021 - 05.2023

Team Lead – Technology Operations

Meritto
04.2020 - 01.2021

Senior Developer – Technology Operations

Meritto
01.2020 - 04.2020

Developer – Technology Operations

Meritto
10.2018 - 01.2020

Software Developer Trainee

Multiverse Solutions
07.2018 - 09.2018

B.Tech - Computer Science & Engineering

Krishna Engineering College

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Anshul Sharma