Anshul Thakur
Hamirpur HP
Summary
Innovative and result- oriented software Engineer with nearly 3 years of experience in enterprise applications and data operations. Proficient in L1/L2 support, incident management, SQL support, and troubleshooting. Successfully supported projects for major clients, enhancing restaurant applications and ensuring data accuracy. Demonstrated ability in root-cause analysis and coordination with technical teams to resolve critical issues and maintain operational efficiency.
Overview
3
3
years of professional experience
Work History
Software Engineer
Capgemini
08.2023 - Current
Provided end-to-end application support and production coverage for enterprise business systems.
- Monitored application health, investigated incidents, and coordinated teams for timely resolution.
- Supported restaurant applications, POS systems, KVS, kiosk printers, and store hardware connectivity.
- Investigated SQL data issues, validated results, and reconciled corrections for accuracy.
- Managed store configuration, menu items, pricing, routing, and product visibility across systems.
- Validated deployments with functional and system testing before and after releases.
- Reviewed logs, database details, and system behaviour to identify probable root causes.
- Managed incidents and service requests in ServiceNow with clear documentation and SLA tracking.
- Coordinated with development, database, infrastructure, deployment, and business teams for fixes.
- Provided technical support to store managers, market partners, and joint venture partners.
- Validated post-deployment change and release activities to prevent business disruption.
- Maintained knowledge of recurring incidents and contributed to root-cause analysis and improvement.
Intern
Capgemini
03.2023 - Current
- Contributed to backend development using Java and Spring Boot in collaboration.
- Applied OOP principles, Solid design, and design patterns for maintainable code.
- Improved performance and scalability through microservices and backend modules.
Education
Bachelor of Technology In Computer Science
Lovely Professional University
Phagwara, IN-PB01-2023
12th
Gurukul Public School
Hamirpur, HP01-2019
10th
Gurukul Public School
Hamirpur, HP01-2017
Skills
- SQL and PostgreSQL
- Java and Spring Boot
- Excel and Power BI
- Application support and monitoring
- ServiceNow and JIRA
- Linux and Putty
- AWS S3 and EC2
- Database management systems
- Incident management
Projects
Restaurant Menu Performance
- Analyzed restaurant menu data to track item sales, pricing, and customer preferences.
- Used SQL to identify top-selling, low-performing, and high-profit menu items.
- Used Excel for data cleaning and quick analysis.
- Built Power BI dashboards showing category-wise performance and revenue contribution.
- Suggested menu optimization and pricing improvements.
Production Incident and Ticket Analysis
- Analyzed application support incidents using SQL and Excel to identify recurring issues, resolution trends, and SLA performance.
- Built a Power BI dashboard to track ticket volume, priority, resolution time, and incident categories.
- Identified recurring issues and provided insights for improving support operations.
Area of Interest
- Badmination, Cricket (Playing and watching)
Timeline
Software Engineer
Capgemini
08.2023 - Current
Intern
Capgemini
03.2023 - Current
Bachelor of Technology In Computer Science
Lovely Professional University
12th
Gurukul Public School
10th
Gurukul Public School