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Anshul Arora
Business And People Leader
New Delhi
Summary
20 Years of diverse experience with background in Consulting, Banking and Finance, Insurance, Project management and Operational excellence. Various service delivery roles managing stakeholders and large teams. Extensive cross-cultural experience of working with Global companies and Fortune 500 clients.
10 Years with EY Consulting, working with teams across countries and regions. Enabled Consulting projects to establish standard and scalable processes.
Overview
22
22
years of professional experience
Work History
Associate Director – Consulting
EY
04.2014 - Current
- Delivering Project management for EY Business Consulting and Technology Consulting projects
- Delivery lead, Consulting support services with P&L responsibility – 600+ Project Management associates spread across 10 GDS Locations in EY GDS India, Poland, Philippines and Sri Lanka
- Responsible for Sales and pipeline, region strategy, solution build out, utilization, forecasting, Automation and other strategic initiatives
- Supporting EY Member firms across projects on Engagement management, Sales & pipeline dashboards, Utilization, Service Quality, Resource management
- COE setups for America Resource management, Global Consulting Acquisitions, Americas Managed services, EMEIA Transformation center and Ops and Business Services Solution
- Associated with key EY transformation projects
Assistant Manager – Six Sigma and Operational Excellence
Bank Of America - BA Continuum India Pvt. Ltd.
12.2007 - 04.2014
- Driving Innovation culture and mentoring of GB projects
- Drive process improvement projects for Accuracy and Efficiency Improvements
- Ensure Process governance with routine reviews
- Mentoring and preparation of BPM Documents and Process mapping
- Conducting Six Sigma training for new hires
- Led team serving Commercial and Corporate Banking Clients on Treasury Services Setup and Maintenance across US, Canada, LATAM
- Managing relationship across several key stakeholders
Assistant Manager – Health Insurance Operations
IBM Daksh (now Concentrix Daksh)
01.2002 - 12.2007
- Worked in various domains of US Healthcare Insurance, Claims processing and Benefits administration
- Completed extensive domain trainings and trained various teams on health insurance products as Subject Matter Expert
- Project involved knowledge transfer, creating SOPs, defining SLA and CTQ parameters, creating process maps, hiring and training teams.
Education
Senior Management Program -
IIM Kozhikode
Kozhikode, India 04.2022 - 04.2023
3 Year Hotel Management -
Institute of Hotel Management
Dadar, Mumbai 09.1997 - 05.2000
Senior Secondary - Science
Delhi Public School
Korba, Chattisgarh, India 04.1985 - 03.1997
Skills
Consulting Project Management
Healthcare Insurance Claims Operations
Corporate Banking OperationsBusiness operations and offshoringService Delivery managementPeople Management of Global cross-cultural teamsProcess Improvement using Six Sigma and Lean methodology
Strong interpersonal & communication skillsAbility to work collaboratively as part of a teamStrategic leadership
Diversity and Inclusion Initiatives
Analytical Thinking
Coaching and Mentoring
Business Development
Change Management
Accomplishments
- Increased integration of GDS Consulting support services team across EY Member Firms leading to the growth of team from 30 to 600+ FTEs
- CSR leader for GDS Consulting NCR Locations. Team received regional level recognitions for multiple CSRs initiatives
- Developed and launched new solutions to bring in scalability and cost advantage for the EY Consulting practice
- High Employee experience scores year on year
- Multiple awards and recognitions received for exceptional performance.
- Traveled across United Kingdom and United States for an year. It gave me opportunity to closely identify with local cultures
Interests
Traveling
Music
Networking
Corporate Responsibility Initiatives
Timeline
Senior Management Program -
IIM Kozhikode
04.2022 - 04.2023
Associate Director – Consulting
EY
04.2014 - Current
Assistant Manager – Six Sigma and Operational Excellence
Bank Of America - BA Continuum India Pvt. Ltd.
12.2007 - 04.2014
Assistant Manager – Health Insurance Operations
IBM Daksh (now Concentrix Daksh)
01.2002 - 12.2007
3 Year Hotel Management -
Institute of Hotel Management
09.1997 - 05.2000
Senior Secondary - Science
Delhi Public School
04.1985 - 03.1997
Certifications Trainings
- Certification - Six Sigma Green Belt – Bank of America
- Certified Scrum Master – CSM
- Six Sigma Black Belt Trained – Bank of America
- Seven Habits of highly effective people
- Highest Performing team