Desired Job Title
Senior Program ManagerSenior Service Delivery ManagerSenior Program Delivery ManagerProgram ManagerGlobal Service Delivery ManagerLocation Preference
On-SiteLocation: Delhi, India
Open to relocation: Yes
Open To Work
Anshumaan Gauri
Delhi
Work Preference
Summary
With over 20 years of experience, specialization in IT service delivery and program management is evident, currently serving as Senior Program Manager at Coforge. Role encompasses leadership of Delivery & Transition Center of Excellence, overseeing complex transition projects while driving organizational efficiency and service delivery excellence.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Program Manager
Coforge
06.2026 - Current
- Experienced Senior Program Manager leading a large-scale, multi-country VMware Exit & Cloud Transformation program for Liberty Latin America (LLA), overseeing end-to-end migration delivery across AWS Outposts and OpenShift platforms.
- Responsible for driving governance, execution, and stakeholder alignment across geographically distributed teams, ensuring successful delivery within defined scope, timelines, and quality standards.
- Directed offshore execution and coordinated closely with onsite leadership to deliver a wave-based migration factory model, managing cross-functional teams across infrastructure, cloud, storage, and migration engineering.
- Played a key role in establishing program governance frameworks, including steering committees, operational reviews, and escalation management, ensuring alignment between technical execution and business objectives.
- Drove risk, dependency, and issue management, proactively addressing challenges related to migration planning, storage, licensing, and customer dependencies, while ensuring timely mitigation and continuity of delivery.
- Led stakeholder engagement and communication across LLA, Coforge, and partner teams, acting as a central coordination point for decision-making, escalation handling, and customer assurance.
- Enabled operational excellence by standardizing migration processes, improving tracking mechanisms, strengthening RCA practices, and ensuring alignment on execution planning, dashboards, and reporting structures across teams.
- Oversaw resource planning, onboarding, and access enablement for migration teams, ensuring readiness of engineers, tools, and environments to support large-scale migration execution.
Senior Service Delivery Manager
Coforge
12.2025 - 05.2026
- Led end-to-end service delivery for the IsDB program, ensuring alignment with SOW, SLAs, KPIs, and governance standards.
- Managed large-scale transformation initiatives including cloud migration, VMware exit, DR/BCP exercises, and IAM/SOC programs.
- Drove executive governance forums (MSR, QBR, SteerCo), delivering audit-ready reports and stakeholder communications.
- Acted as the primary customer interface, managing senior stakeholder engagement, escalations, and service assurance.
- Oversaw risk, dependency, and mitigation management across multi-stream programs, ensuring delivery continuity.
- Directed cross-functional global teams (India, LATAM, KSA) across infrastructure, cloud, security, and migration workstreams.
- Ensured compliance, audit readiness, and process adherence, strengthening delivery governance and customer confidence.
Senior Program Delivery Manager
Coforge
04.2024 - 12.2024
- Managed intricate transition projects and service delivery for various sectors, including FMCG and IT Telecom.
- Developed strategic plans that ensured seamless transitions while maintaining strict adherence to budget and quality standards.
- Focused on fostering innovation and knowledge sharing among teams contributed to a culture of excellence within the organization.
Program Manager
StatusNeo
Gurugram
11.2023 - 04.2024
- Led day-to-day IT operations, continuous improvement and governance of the lifecycle of IT Service Management.
- Blueprinted strategy and roadmap for organizational excellence in the application of ITSM services, procedures and tools.
- Monitored end-to-end delivery of complex, large-scale global programs and projects related to transition & transformation of infra services within budget, time and quality parameters and in alignment with the clients' requirements.
- Emphasized driving business transformation from a traditional player to digital platform; focused on bringing digital transformation, building strategy and transformation roadmap, and leveraging broad spectrum of NexGen technologies to support the next phase of growth.
- Steered large transformation programs around Digital Foundation, Hybrid Cloud Services, Digital Workplace Services, NextGen Network Services, CyberSecurity & GRC Services, Digital Business, Digital Consulting, Applications, Data and Analytics, IoT WoRKS, Digital Operations, Cybersecurity Fusion Centers, and Process Operations.
- Worked across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments.
- Converted client strategies to business results, forming execution plans to meet targets, reengineering targets and generating excellent relations with client stakeholders along with various implementation teams across regions/countries.
Global Service Delivery Manager
HCL Technologies UK LTD
Noida
09.2019 - 07.2023
- Ensured the flawless execution and ongoing enhancement of IT services across a complex and varied multinational client base.
- Developed and executed global service delivery strategies that align seamlessly with the company's overarching objectives and the specific needs of our clients.
- Oversaw the daily operations of IT service delivery, ensuring that services are delivered both effectively and efficiently across different regions.
- Managed relationships to ensure high levels of client satisfaction and retention.
- Implemented and monitored key performance indicators (KPIs) and service level agreements (SLAs).
- Drove continuous improvement in service delivery processes, leveraging feedback from clients and performance metrics to identify areas for refinement and enhancement.
- Oversaw the budgeting and financial aspects of service delivery.
Sr Operations Manager
HCLTech
05.2018 - 09.2019
- Oversaw daily operations and strategic initiatives across multiple departments.
- Developed and implemented process improvements to enhance operational efficiency.
- Led cross-functional teams to drive project success and collaboration.
- Managed vendor relationships to ensure quality service delivery and compliance.
- Coordinated training programs to upskill staff and promote team development.
- Facilitated communication between management and staff to promote transparency.
- Analyzed operational data to identify trends and inform decision-making processes.
- Ensured adherence to company policies and industry regulations across all operations.
Sr. Project Manager
HCLTech
02.2016 - 04.2018
- Responsible for overseeing and delivering complex projects that drive technological innovation and business transformation.
- Involves strategic planning, execution, and management of projects to ensure they align with organizational goals and client expectations.
- Developed and implemented comprehensive project plans, defined objectives, scope, and deliverables, and conducted feasibility studies and risk assessments.
- Managed day-to-day project operations, coordinated with cross-functional teams, and ensured timely and efficient delivery of project milestones.
- Developed and oversaw project budgets, tracked expenditures, and ensured optimal allocation of resources.
- Identified potential risks, developed mitigation strategies, and managed issues to minimize disruptions and ensure project continuity.
- Implemented quality assurance processes to ensure deliverables meet required standards and client expectations.
- Led, mentored, and supported project teams, fostering a collaborative and high-performance environment.
Process Manager
HCLTech
London Area
02.2011 - 01.2016
- Implemented quality control measures to uphold company standards.
- Proposed or approved modifications to project plans.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Track Lead
HCLTech
New York
01.2008 - 01.2011
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
Subject Matter Expert
HCLTech
02.2006 - 12.2008
- Developed training materials for team members on best practices and procedures.
- Facilitated knowledge sharing sessions to promote continuous learning within the organization.
- Researched emerging trends to keep the team informed on relevant developments in the field.
- Offered one-on-one support for team members and managers to drive continuous improvement.
- Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
- Created technical documentation including system diagrams, process flow charts, and white papers.
- Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Maintained positive working relationship with fellow staff and management.
Sr Technical Support Engineer
Shivam Datatech PVT LTD
Delhi
07.2001 - 01.2006
- Employed innovative problem-solving techniques to resolve customer issues efficiently, enhancing user experience.
- Research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner.
- Delivered comprehensive support for escalated issues, ensuring timely resolution and customer satisfaction.
- Developed standard operating procedure for critical issues, streamlining resolution process and improving team response.
Education
Bachelor of Engineering - BE - Computer Science
MD University
07-2001
Skills
- Business Project Management
- Program governance
- Risk management
- Cloud transformation
- Digital transformation
- Service delivery
- Agile methodology
- Implementation planning
- Progress monitoring
- Strategic planning
- Change management
- Stakeholder engagement
- Cross-functional collaboration
- Team leadership
- Executive communication
- Goal development
- Relationship management
- Problem solving
- Complex problem solving
- Strategic alignment
Certification
- Certified Information Systems Auditor (CISA)
- MoR Certifications
- Project Management Professional (PMP)
- Professional Cloud Architect
- GCP
- ITIL v4
- AZ400
Awards
Scrum Master quiz
Timeline
Senior Program Manager
Coforge
06.2026 - Current
Senior Service Delivery Manager
Coforge
12.2025 - 05.2026
Senior Program Delivery Manager
Coforge
04.2024 - 12.2024
Program Manager
StatusNeo
11.2023 - 04.2024
Global Service Delivery Manager
HCL Technologies UK LTD
09.2019 - 07.2023
Sr Operations Manager
HCLTech
05.2018 - 09.2019
Sr. Project Manager
HCLTech
02.2016 - 04.2018
Process Manager
HCLTech
02.2011 - 01.2016
Track Lead
HCLTech
01.2008 - 01.2011
Subject Matter Expert
HCLTech
02.2006 - 12.2008
Sr Technical Support Engineer
Shivam Datatech PVT LTD
07.2001 - 01.2006
Bachelor of Engineering - BE - Computer Science
MD University