Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Websites
Timeline
Generic
Anshuman Sinha

Anshuman Sinha

Hyderabad

Summary

Meticulous and proactive Time Service Delivery Agent with extensive experience in Workday Absence Management across APAC and EU regions.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Time Services Specialist

Novartis
Hyderabad
03.2022 - Current
  • Managed Workday Absence Management for APAC and EU regions, ensuring compliance with local policies and global standards.
  • Provided go-live support and post-implementation assistance for Workday Absence modules.
  • Monitored ticket queues, escalating issues to maintain service continuity and meet SLAs.
  • Led UAT and functional testing, validating data for complex countries such as Ireland and Bangladesh.
  • Independently managed Workday implementations for Ireland and New Zealand, coordinating stakeholder efforts.
  • Spearheaded ticket dispatching for 45 countries, adhering strictly to SLA guidelines.
  • Partnered with Knowledge Management to create and update articles, enhancing onboarding efficiency.
  • Consistently exceeded performance metrics while contributing to process improvement initiatives.

Education

Bachelor of Arts - Political Science And Government

Indira Gandhi National Open University
Kolkata

Skills

  • Workday Absence Management
  • Project management
  • Service level agreements
  • User acceptance testing
  • Stakeholder coordination
  • SLA & Metrics Management
  • UAT & Functional Testing
  • Data Validation & Analysis
  • Regional Implementation (Ireland, New Zealand)
  • WFS Testing (Spain & Spain RLT)
  • Operational Readiness & UAT Sign-off
  • Knowledge Management Collaboration
  • Ticket Monitoring & Resolution
  • Test Case Preparation

Accomplishments

1. Received the Galaxy Team Award during the HCM Go Live on May 27, 2024

2. Received Star Award for Individuals for successful implementation of the UK Payroll project under HCM on September 6, 2024

3. Received the Galaxy Team Award for the UK and Czech payroll go-live on September 21, 2024

4. Received the Galaxy Team Award during the Workday implementation on November 20, 2024

5. Received the Star Award (for individuals) for the successful go-live for Ireland and New Zealand go-live on May 15, 2025

Certification

  • Lean Six Sigma Yellow
  • Completed a full Agile course, showcasing a comprehensive understanding of Agile principles and practices
  • Possess a foundational Project Management Professional (PMP) certificate, source: Google

Languages

Hindi
First Language
English
Proficient (C2)
C2
Bengali
Advanced (C1)
C1

Websites

Timeline

Time Services Specialist

Novartis
03.2022 - Current

Bachelor of Arts - Political Science And Government

Indira Gandhi National Open University

Similar Profiles

CREATE PROFILE
Anshuman Sinha