anshuman singh chib
Summary
Business Analyst with over 2 years of experience at Eclerx and ClearTax, specializing in customer operations, workflow optimization, and client relationship management. Demonstrated ability to increase customer satisfaction by up to 25% and reduce processing inefficiencies by 20%. Currently upskilling in Power BI and SQL to enhance data-driven decision-making. Strong communicator with business acumen, aiming to support strategic initiatives in a senior analyst role..
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Analyst
Eclerx.pvt.ltd
04.2023 - Current
- Analyzed and improved customer operations processes, achieving a 20% increase in customer satisfaction scores through resolution time reduction and improved quality assurance.
- Identified inefficiencies in operational processes, leading to the implementation of targeted quality control initiatives that reduced error rates by 15%.
- Collaborated with cross-functional teams to deliver data-driven insights supporting strategic decisions and KPI improvements.
- Played a key role in compliance monitoring and operational audits, ensuring high standards were maintained across departments.
Enterprise Sales Development Representative
ClearTax
01.2020 - 01.2021
- Managed client relationships and facilitated GST and Income Tax Return filings, increasing client retention by 25%.
- Consistently exceeded sales targets (monthly, quarterly, annually), contributing to a 30% boost in online filing via the portal.
- Executed promotional activities and direct marketing campaigns to drive product awareness and user adoption.
- Coordinated with inside sales managers and support teams to follow up on leads, close deals, and optimize customer engagement strategies.
Education
MBA - Marketing And Finance
Chandigarh Group of Colleges
Chandigarh04-2020
Bachelor of Science - Electronics And Communications Engineering
Dav University
Jalandhar, India03-2017
High School Diploma -
Dav Collage
Pathankot, India04-2013
Skills
- Relationship building
- Effective team engagement
- Skilled in using Microsoft Office tools
- Project coordination
- Advanced Excel proficiency
Accomplishments
- Customer Relationship Management
- Operational Workflow Optimization
- Tax Compliance (GSTR-1, GSTR-3B, Income Tax Filing)
- Project & Stakeholder Management
- Quality Control & Compliance
- Microsoft Excel (Advanced), CRM Tools(salesforce)
- Business Development & Sales Strategy
- Field Support Management
Certification
- CBAP - Certified Business Analysis Professional
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Additional Information
CRM Platforms ( Salesforce),Google Sheets, Microsoft Excel (Advanced), PowerPoint, SQL (Basics)
Timeline
Business Analyst
Eclerx.pvt.ltd
04.2023 - Current
Enterprise Sales Development Representative
ClearTax
01.2020 - 01.2021
MBA - Marketing And Finance
Chandigarh Group of Colleges
Bachelor of Science - Electronics And Communications Engineering
Dav University
High School Diploma -
Dav Collage
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