Nikita Mishra
Bhubaneswar
Summary
Dynamic professional seeking a position that leverages expertise in recruitment, policy implementation, and employee relationship management. Committed to enhancing organizational effectiveness through innovative problem-solving and a proactive approach to workplace challenges. Eager to contribute to a collaborative environment that values growth and development while fulfilling key responsibilities. Passionate about fostering positive employee experiences and driving strategic initiatives aligned with company goals.
Effective at interviewing, examining and testing patients to evaluate the cause of current symptoms. Knowledgeable about regulatory and documentation requirements, ethical standards and insurance regulations. Proficient in updating electronic health records.
Overview
3
3
Languages
Work History
Practitioner in the Voice Process
IBM Concentrix Daksh PVT. LTD
Kolkata
- I have worked at IBM Concentrix Daksh PVT. LTD (Kolkata) with an experience of 10 months as a Practitioner in the Voice Process.
- Resolving all technical and non-technical queries of clients.
- Documenting every query on call in Novalvox.
- Analyzing the data of the team on daily basis and reporting it to the manager.
- Initiating every possible way to make work easy for team.
- Simultaneously coping up with every updates and implementing the same regularly.
Customer Service Executive
Tech Mahindra
- I possess one year of experience as a Customer Service Executive at Tech Mahindra for Amazon India. Since 2020, I have been serving as a Technical Support Associate in the Chat Process for the same organization.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Improved resolution time with effective problem-solving for customer complaints.
Testing Associate
Creanovation Technologies Private Ltd
Bhubaneswar, India
- I have experience as a Testing Associate with Creanovation Technologies Private Ltd(CTPL). It involved connecting with clients of Educational Universities where we used to get their educational projects and test their Websites for bugs and fixes.
- Responsible for providing resolution to customer queries and primary troubleshooting for android, iOS system mobile phones, laptops, printers, digital cameras and various other electronic items.
- To use my skills and process knowledge of a Subject Matter Expert to support and guide other associates in providing fast and effective resolution to customer queries.
- Improved testing accuracy by implementing rigorous quality control procedures and guidelines.
Education
B.Tech - Electrical Engineering
Karnataka University
01-2017
Training Course - Programmable Logical controller
Odisha Computer Application Centre(OCAC)
Bhubaneswatr01-2015
Diploma - Electrical Engineering
S.I.T.E College
Balangir01-2014
H.S.C. - undefined
Balangir Public School
Balangir01-2008
Skills
- Experienced in Word, Excel, Outlook, and PowerPoint
- Proficient in typing at 40 wpm with high accuracy
- Certified in computer applications
Active listening
Problem-solving
Adaptability and flexibility
Complaint resolution
Call center experience
Customer relations
Decision-making
Team collaboration
Interests
Enthusiastic to learn and work, Career oriented, Art & Craft
Declaration
I hereby declare that the above furnished information is true and correct to the best of my knowledge and belief. Place: Bhubaneswar Nikita Mishra
STRENGTHS AND CORE COMPETENCIES
- Sincere person and possess deep commitment to my work.
- Quick learner who believes that the essence of knowledge lies in its practice.
Timeline
Practitioner in the Voice Process
IBM Concentrix Daksh PVT. LTD
Diploma - Electrical Engineering
S.I.T.E College
H.S.C. - undefined
Balangir Public School
Customer Service Executive
Tech Mahindra
Testing Associate
Creanovation Technologies Private Ltd
B.Tech - Electrical Engineering
Karnataka University
Training Course - Programmable Logical controller
Odisha Computer Application Centre(OCAC)