Dynamic and results-oriented Team Leader with over 10 years of experience in the BPO sector, specializing in international voice processes for prestigious clients such as Vodafone Qatar, ProctorU (UK), and Marsh & McLennan. Expertise in manpower planning, team supervision, and performance management consistently drives success in high-pressure environments. A strong focus on process improvement and stakeholder management ensures optimal workforce allocation and efficiency. Recognized for fostering a collaborative atmosphere, guiding teams to exceed objectives, and employing strategic planning and conflict resolution skills to enhance overall productivity.
Certified Lean six sigma Yellow belt certifications, Hexaware BPS - January 2025 to June 2025