ANSU JAISWAL
Kolkata
Summary
Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Travel Consultant
Travel Systems Limited of IFB Industries Ltd.
12.2025 - Current
- Knowledge of operational details – Ticketing (Domestic & International), Travel Insurance, Car, Hotels – Like IFB Corporate, Workmates and Leisure Ticketing.
- Developed personalized travel packages by collaborating with suppliers and partners.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Streamlined booking processes to enhance efficiency and reduce turnaround times for clients.
Travel Consultant
FCM Travels
12.2022 - 12.2025
- Knowledge of operational details – Ticketing (Domestic & International), Travel Insurance, Car, Hotels.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Handling Cooperates like GKB, Exide, Tega Industries Ltd, Bandhan Bank, Sumitomo Mitsui Banking Corporation.
Reservation Officer in Ticketing
TVISTAS HOLIDAYS PVT LTD
07.2022 - 11.2022
- Determining clients' needs and suggesting a suitable itinerary with the help of ticketing.
- Knowledge with reissuance and refund.
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Coordinated with other departments to ensure seamless guest experiences from reservation through checkout.
Corporate Travel Consultant
CAREWELL TRAVELS & TOUR PRIVATE LIMITED
11.2021 - 07.2022
- Determining clients' needs and suggesting suitable travel packages.
- Resolved client inquiries promptly, ensuring efficient communication and support throughout the travel process.
Senior Executive
INTERNATIONAL TRAVEL HOUSE LIMITED (ITC LIMITED)
10.2014 - 09.2021
- In charge of ensuring high-quality domestic experience is provided consistently and answering any operational challenges arising in respect to high service delivery to guests.
- Formulating and innovating new business ideas and new marketing strategies to provide the utmost unique traveling experience and attract potential customers.
- Arranging travel itineraries for corporate clients.
- Managing applicable email, composed correspondence, prepared communications advisories, and maintained travel records on a daily basis.
- Coordinate various projects for client/account.
- Responsible for ordering ticket stock and keeping inventory.
- Negotiate discounts and pricing with vendors.
- Effectively completes invoicing and accounting.
- Company Overview: (a unit of ITC LIMITED)
Travel Consultant
RIYA TOURS & TRAVELS
06.2011 - 09.2014
- In charge of the ticketing department and ensuring smooth performance of day-to-day operations.
- Product designing and service delivery, according to the changing business demand, keeping in mind guest delight and improving staff efficiency.
- Planning and ordering, indenting, cost control, maintaining documents, and ensuring that day-to-day operations are performed smoothly.
Travel Consultant
RL TRAVELS
12.2009 - 05.2011
- Providing high-quality ticketing and holiday service experience to clientele.
- Formulation of ticketing policy, attaining financial goals, and obtaining business, as well as departmental budget.
Operations and Telesales
STEPS (Institute of Travel & Tourism)
11.2008 - 12.2009
- Tele sales marketing, selling products and holiday packages to prospective clientele through telephone marketing.
Education
Bachelor of Arts - Arts & Humanities
Calcutta University
Kolkata, IndiaHigh School Diploma - undefined
C.B.S.S.E
Kolkata, IndiaSkills
- Expert itinerary planning
- Exceptional customer service
- Industry Networking
- Presented project works individually as part of the team
- Processing of the Automation Office
- Good relationships with clients and team player
- Interpersonal skills
- Strong Communication Skills
- Sales and Upselling
- Successfully completed modules in Hospitality product development, Sales and Marketing
- IT skills — Office Automation
- GDS - Amadeus, Galileo & Abacus
- Follow company's audit guidelines
Accomplishments
- Bachelor of Arts and Humanities from Calcutta University
- Modules included: Psychology, Political Science, Languages: Fluent in English, Hindi and Bengali
- Sports: Badminton and Basketball winning team member in school and college
Interests
LISTENING CINEMATIC INSTRUMENTAL MUSIC
Certification
CTA - Certified Travel Associate
Languages
Fluent in English, Hindi and Bengali
Customer experience
Customer service enhancement and guest handling has been instilled at the most important aspect by working in highly reputed ITC GROUP OF COMPANIES. Customer service experience includes guest satisfaction, service recovery and delighting the guest by going out of the way to create a magical experience for the guest, inherited at Riya Travels and RL Travels. Administrative roles involved providing customer satisfaction and making guests comfortable at every level in business. Strong communication, and technical knowledge about the industry developed during working, ensures that details and expectations are met at the highest standard.
Timeline
Travel Consultant
Travel Systems Limited of IFB Industries Ltd.
12.2025 - Current
Travel Consultant
FCM Travels
12.2022 - 12.2025
Reservation Officer in Ticketing
TVISTAS HOLIDAYS PVT LTD
07.2022 - 11.2022
Corporate Travel Consultant
CAREWELL TRAVELS & TOUR PRIVATE LIMITED
11.2021 - 07.2022
Senior Executive
INTERNATIONAL TRAVEL HOUSE LIMITED (ITC LIMITED)
10.2014 - 09.2021
Travel Consultant
RIYA TOURS & TRAVELS
06.2011 - 09.2014
Travel Consultant
RL TRAVELS
12.2009 - 05.2011
Operations and Telesales
STEPS (Institute of Travel & Tourism)
11.2008 - 12.2009
High School Diploma - undefined
C.B.S.S.E
Bachelor of Arts - Arts & Humanities
Calcutta University