ASHISH VIJAY RAUT
Mumbai
Summary
To expand my career spectrum by growing in reputed organization and making optimum utilization of my knowledge and skills for being a value provider to the organization
Overview
21
21
years of professional experience
1
1
Language
Work History
Sr Business Travel Consultant
ATPI
01.2023 - Current
- Core Responsibility lies in handling International and Domestic Taking care of Marine off shores and on signers.
- Making all arrangements from point to point destination.
- Issuing tickets, reissuance of tickets
- Issuing flight tickets car, Hotel, Ferry train
- Preparing reports
- Mentored junior consultants, offering guidance on best practices and effective techniques for managing client relationships.
- Implemented innovative strategies to maximize revenue generation from corporate accounts.
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
- Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clients
Sr.Business Travel Consultant
FCM Travel Solutions Private India Limited
06.2015 - 04.2021
- Core Responsibility lies in handling International and Domestic Counter by issuing tickets and preparing Itineraries to Big Corporate like LARSEN & TUBRO & RELIANCE INDUSTRIES.
- Currently handling Directors bookings CIP/VIP travelers for LARSEN & TUBRO & RELIANCE INDUSTRIES
- Familiar with GDS system like Amadeus.
- Expertise in Customer Relationship Management.
- Issuance and Reissuance of tickets.
- Taking prior approvals for any issuance of high profile tickets (Director/CIP & VIP).
- Also handled Big Corporates like RELIANCE INDUSTRIES for issuance of International as well as Domestic Bookings for all Corporates.
- Handled various department in Reliance like Reliance JIO, Reliance Retail, Reliance Trends, Reliance Brands, Reliance Ecommerce also calls and emails for regions and meeting all travel related needs for Corporate clients.
- Expertise in Customer Relationship Management.
- Issuance and Reissuance of tickets.
Executive
KUONI BUSINESS TRAVEL INDIA LIMITED
01.2014 - 06.2015
- Core Responsibility lies handling in Emergency Travel Desk (ETS) on PAN INDIA basis i.e. for (6 regions BOM, PNQ, CCU, BBI, BDQ & HYD) for issuance of International and Domestic Bookings for all Corporates.
- Handling calls and emails for regions and meeting all travel related needs for Corporate clients.
- Issuance and Reissuance of tickets.
Counter Executive
ARK TRAVELS PVT LTD
07.2012 - 01.2014
- Core Responsibility lies in handling International and Domestic Counter by preparing Itineraries and issuing tickets to Corporate & Walk-in clients
- Taking care of Groups as well as FIT
- Preparing, Maintaining & Updating MIS reports
Senior Debt Management Officer
HSBC
03.2009 - 02.2012
- Purpose of the job was to counsel, guide and encourage accountholders to pay the overdue amount by making Outbound/answering to inbound collections calls.
- Preparing an action plan to handle specific cases in consensus with the supervisors in order to resolve difficult cases.
Customer Service Executive
Orbitz Corporate & Leisure Travels (India) Pvt Ltd
07.2007 - 12.2008
- Responsibility of handling documentation from all regions.
- Preparing all cases and handover for all corporate clients as well as regional colleagues.
- Coordinating with regional colleagues & corporate clients for pending documents required for visas.
- Keeping track on reports on All India basis to enhance Business Development.
- Planning client visits, giving Sales report etc..
Counter Executive
J.V.Travels (India) Pvt. Ltd.
02.2006 - 05.2007
- Handling all Corporate as well as Walk-in Clients.
- Worked on Amadeus System.
- Coordinating with airline sales person for confirmation of seats at very last moment
- Preparing Itineraries and issuing tickets to Corporate & Walk-in clients.
- Preparing (PSR) passenger sales report and sending the same to IATA BSP
Operation Executive
Travel Corporation of India Pvt. Ltd.
03.2005 - 01.2006
- Worked with Leisure FIT Operation team. Solved queries from travel agents & counter staff.
- Getting quotation from suppliers, analyzing and providing best packages to my clients.
- Preparing, Maintaining and updating MIS reports
Education
MBA - Tourism
Welingkar Institute of Management
01-2017
B.Com - undefined
Valia College of Commerce
H.S.C - undefined
Vallia College
S.S.C - undefined
S.C.D. Barfiwala High School
Diploma - Travel & Tourism
Trade Wings Institute of Management
01-2004
Skills
Expert itinerary planning
Quality control measures
Strong communication skills
Client retention strategies
Accomplishments
- Ensured Corporate clients are given services for the Travel request both International as well as Domestic which they raise in their portal, arranging cars at any given point of time wherever in India. Hence maintaining long term relationships.
- Expertise in Abacus, Galileo & Amadeus System.
- Awarded as a best team player for representing ETS dept in MD' forum.
- Ensured excellent rates & planning itinerary for the Existing clients hence maintaining long term relationships
- Expertise in Amadeus and Galileo System.
- Played a pivotal role in planning, making itineraries and getting confirmation of seats at last moment.
- Helped Organization in Increasing Client base and retaining existing clients by providing them best package rates after discussions with Overseas Suppliers
EXTRA CURRICULAR ACTIVITIES
Member of Himsayahadri Treckers. Member of Himsayahadri Treckers.
Interests
Playing Cricket, Listening Music, Trekking
Timeline
Sr Business Travel Consultant
ATPI
01.2023 - Current
Sr.Business Travel Consultant
FCM Travel Solutions Private India Limited
06.2015 - 04.2021
Executive
KUONI BUSINESS TRAVEL INDIA LIMITED
01.2014 - 06.2015
Counter Executive
ARK TRAVELS PVT LTD
07.2012 - 01.2014
Senior Debt Management Officer
HSBC
03.2009 - 02.2012
Customer Service Executive
Orbitz Corporate & Leisure Travels (India) Pvt Ltd
07.2007 - 12.2008
Counter Executive
J.V.Travels (India) Pvt. Ltd.
02.2006 - 05.2007
Operation Executive
Travel Corporation of India Pvt. Ltd.
03.2005 - 01.2006
B.Com - undefined
Valia College of Commerce
H.S.C - undefined
Vallia College
S.S.C - undefined
S.C.D. Barfiwala High School
Diploma - Travel & Tourism
Trade Wings Institute of Management
MBA - Tourism
Welingkar Institute of Management
PERSONAL DETAILS
- Date of Birth: December 31st, 1982
- Marital Status: Married
- Passport No.: N7120707