RAJESH TRIPATHI
Travel consultant
Dwarka
Summary
- Deadline-driven travel consultant with expertise serving special needs clients. Real go-getter with outstanding interpersonal skills. Looking for the interesting position in the field of travel/tourism & airlines with a reputed organization where I could well utilize my knowledge and rich experience in consulting for the benefits of the organization while attaining self-growth as well.
- An enthusiastic Travel Consultant with 14 years & 8 months of experience in field of Travel/Airlines, Bachelor of Arts , Diploma in travel & tourism management, IATA qualified
- Highly skilled in providing the travel information as well as guiding to customer with best deals according to travel needs.
- In-depth knowledge of Reservation, Ticketing (Issuance & Reissuance), fare, schedule information, calculating total travel costs & hard core ticketing on GDS system.
Overview
2025
2025
years of professional experience
2013
2013
years of post-secondary education
2
2
Languages
Work History
Business Travel Consultant
Navan Lab India Ltd
05.2023 - Current
- Handling more than 200 clients over chat, call, and email within the agreed SLA.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Reduced client travel costs by identifying alternative routes and recommending cost-effective options.
- Maintained accurate records of all bookings, modifications, cancellations, and related transactions in the company database.
- Ensured compliance with corporate policies regarding employee safety during business travels.
- Managed complex itineraries for multiple travelers, coordinating flights, accommodations, and ground transportation.
- Educated clients on relevant visa requirements and assisted with application processes when necessary.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
Sr Travel Consultant
Carlson Wagonlit Travel
8 2019 - 05.2023
- Handling multiple corporate client like, HCL, JPMC ,Citi Bank
- Handling International & Domestic ticketing
- Issuing & Reissuance the Ticket//Refunds//Invoice
- Knowledge of Date changes after ticketing i.e
- Calculating fare and tax difference plus penalties according to current fares
- Handle all telephonic enquiries and Visa assistance
- Travel insurance // Hotel Reservation//International Car reservation
- Having Deep knowledge of GDS :- Sabre, Word Span, Apollo, Amadeus, Galileo
- Responsible for manage Email and Call SLA
- Awarded with 'Employee of the Month Award' for delivering high quality work and exceptional services
- Nominated several times for Internal Rewards and Recognitions
Travel officer
BLS International services ltd
06.2018 - 07.2019
- Look to constantly improve partnership with travel suppliers and improve the services provided to Nestlé travelers.
- Book and manage flights with the company travel provider, ensuring that the most cost-effective routes are booked.
- Organization of travel requests, providing and researching travel options, as well as providing final itineraries.
- Assists in tracking and reconciling department budgets.
- Assists VP in creating annual budget and quarterly forecasts.
- Contract management (of travel provisions provided in all client contracts)
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Improved department efficiency by streamlining and implementing policies and processes.
Sr Travel consultant
American Express(Global Business Travel)
01.2017 - 06.2018
- Handling International & Domestic ticketing
- Working on Galileo//Amadeus//Sabre
- Issuing & Reissuance the Ticket//Refunds
- Knowledge of Date changes after ticketing i.e
- Calculating fare and tax difference plus penalties according to current fares
- Handling multiple corporate clients(IBM,Microsoft,Dell,Gartner,Bcg)
- Handle all telephonic enquiries and Visa assistance
- Travel insurance // Hotel Reservation//International Car reservation
Sr Travel consultant
Dnata world Travel
03.2015 - 01.2017
- Handling International & Domestic ticketing
- Working on Galileo
- Issuing & Reissuance the Ticket
- Knowledge of Date changes after ticketing i.e
- Calculating fare and tax difference plus penalties according to current fares
- Handling multiple corporate clients
- Handle all telephonic enquiries and Visa assistance
- Travel insurance and Hotel Reservation
- Awarded with 'Employee of the Month Award' for delivering high quality work and exceptional services
- Nominated several times for Internal Rewards and Recognitions
Travel consultant
Sky link The Airline Ticket Centre
02.2013 - 01.2015
- Handling International & Domestic ticketing(only for Us Market)
- Working on Amadeus/Sabre/Apollo
- Issuing & Reissuance the Ticket
- Knowledge of Date changes after ticketing i.e
- Calculating fare and tax difference plus penalties according to current fares
- Working on Airline Debit Memos
- Working on b2c/b2b profile
Travel Executive
Serco India
11.2008 - 02.2013
- Handling International & Domestic ticketing(only for Us Market)
- Working on Amadeus/Sabre/Apollo//world Span
- Issuing & Reissuance the Ticket
- Knowledge of Date changes after ticketing i.e
- Calculating fare and tax difference plus penalties according to current fares
- Working on Airline Debit Memos
- Working on b2c/b2b profile
- Working on Payout & Airline debit memo
- Responsible for supervising on the floor
- Awarded with 'Employee of the Month Award' for delivering high quality work and exceptional services
- Nominated several times for Internal Rewards and Recognitions
Senior team member
Omnia Bpo Services ltd
11.2006 - 04.2008
- Handling Air India Ticketing on ARTICA.& Open Booking Confirmation
- Revalidation and Rerouting
- Fare Pricing, Seat and Meal Assignment
- Handling tele check-in queries
Education
B.A -
Delhi University
Diploma in travel & tourism management -
YMCA
01.2005 - 01.2006
12th - Humanities
CBSE Board
10th -
CBSE Board
03.2002 - 01.2003
IATA FOUNDATION
06-2010
Skills
Complex Problem-Solving
Expert itinerary planning
In-depth destination knowledge
Exceptional customer service
Time management mastery
GDS systems expertise
Travel insurance
Hotel Accommodations
Travel research
Itineraries
Leisure travel
Teamwork and Collaboration
Multitasking
International and Domestic Travel
Multitasking Abilities
Personal Information
- Date of Birth: 07/28/85
- Gender: Male
- Nationality: Indian
Timeline
Business Travel Consultant
Navan Lab India Ltd
05.2023 - Current
Travel officer
BLS International services ltd
06.2018 - 07.2019
Sr Travel consultant
American Express(Global Business Travel)
01.2017 - 06.2018
Sr Travel consultant
Dnata world Travel
03.2015 - 01.2017
Travel consultant
Sky link The Airline Ticket Centre
02.2013 - 01.2015
Travel Executive
Serco India
11.2008 - 02.2013
Senior team member
Omnia Bpo Services ltd
11.2006 - 04.2008
Diploma in travel & tourism management -
YMCA
01.2005 - 01.2006
10th -
CBSE Board
03.2002 - 01.2003
12th - Humanities
CBSE Board
Sr Travel Consultant
Carlson Wagonlit Travel
8 2019 - 05.2023
B.A -
Delhi University
IATA FOUNDATION
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