Sabre
Nipun Sane
Travel Consultant Specialist
Dubai
Summary
With a strong foundation in the corporate travel and hotel industries, I am a sales-oriented travel expert known for my excellent administrative skills. I leverage my extensive experience to provide outstanding customer service and effective conflict resolution. My proven expertise allows me to consistently deliver exceptional service, showcasing years of hands-on experience in the field.
Overview
13
13
years of professional experience
3
3
Certificates
3
3
Languages
Work History
Business Travel Consultant
ITL World
06.2023 - Current
- Executed cost-effective travel solutions and fostered client satisfaction through exceptional research and expense management, significantly benefiting the Dubai branch.
- Excelled in after hours support for marine/business travel requirements
- Implemented cost-effective travel strategies for clients.
- Boosted client satisfaction with research and cost management.
- Liaison with vendors/supplier for optimal travel solutions
Team Lead
WNS Pvt. Ltd
12.2022 - 05.2023
- Conducted regular evaluations of employee skills, providing targeted training and mentorship to enhance performance.
- Collaborated with multiple stations to ensure optimal coverage and consistently exceed production targets.
- Liaised with airlines to resolve travel issues, offering optimal solutions for client satisfaction.
- Led frequent briefings to update team knowledge and address operational challenges effectively.
- Mentored team members, fostering skill development and driving improved performance.
Business Travel Consultant
Eram Excellence Center
07.2021 - 12.2022
- Expertly handled VIP reservations, delivering exceptional service and exclusive travel experiences.
- Successfully managed and fulfilled travel requests for the Muscat branch at ITL World, ensuring client satisfaction.
- Conducted comprehensive training for new employees, enhancing team expertise and operational efficiency.
- Utilized advanced reservation software systems to efficiently manage bookings while minimizing errors and discrepancies.
- Reduced client travel costs by identifying alternative routes and recommending cost-effective options.
Business Travel Consultant
Eram Excellence Center
05.2019 - 10.2020
- Streamlined travel expenses by implementing cost-effective ticketing and accommodation solutions, leveraging exceptional research skills.
- Handled Dubai branch travel demands, ensuring full client satisfaction.
- Trained new hires to boost team expertise and elevate performance.
- Utilized advanced reservation software systems to efficiently manage bookings while minimizing errors and discrepancies.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Travel Consultant
Atlas Tour and Travels
03.2018 - 05.2019
- Coordinating with agents, sub-agents for all airlines related queried & airlines for best possible solutions
- Trained in hotel bookings domestic and international
- Creation of PNRs and issuance of tickets
- Re-issuing tickets for voluntary and involuntary changes
- Cancellations and voiding tickets
- Using LCC portals
Senior Associate
WNS Pvt. Ltd
07.2017 - 03.2018
- Re-schedule of passengers itinerary for imminent and non-imminent travel
- Reissuing tickets for involuntary changes
- Excellent at understanding Airline policies and connecting to airline representatives for best possible options
- Direct communication with travel passengers
Delivery Manager
Swingy (Bundl Tech. Pvt. Ltd
07.2016 - 06.2017
- Exceptionally managed a team of 200 members
- Handled cash management
- Expertize in handling customer complaints (both internal and external)
- Conducted operational audits
- Achieved all the Key Results Area - SLA, monitoring performance of the team, inventory management, field visit, audit, training of new recruits, report compiling and interpretation.
Manager
Cafe Coffee Day (ABCTCL)
07.2015 - 07.2016
- In charge of daily operations
- Management of petty cash and inventory management
- Cash management system
- Upsell and cross sell
Assistant Manager
McDonalds - Hardcastle Restaurants Pvt Ltd
06.2013 - 12.2014
- Point of contact in absence of restaurant manager
- Inventory and cash management
- Managed safely and security of internal and external guest
- Competent at customer complaints
- Maintained customer service standard through daily operations
Intern
The Westin Mumbai Garden City
06.2011 - 11.2011
- Completed training in all four core departments of hotel operations
- Completed major time of internship in F&B department
- Achieved outstanding ratings
Education
B.Sc in Hospitality And Hotel Administration - Degree
06.2010 - 05.2013
Skills
Effective problem solving
Mentoring and training
Process improvement
Team management
Advanced itinerary planning
Problem-solving abilities
Sales proficiency
Exceptional customer service
Strong Communication Skills
Microsoft Office
Adaptability and Flexibility
Certification
IELTS. Band score 7.5
Timeline
Business Travel Consultant - ITL World
06.2023 - Current
Team Lead - WNS Pvt. Ltd
12.2022 - 05.2023
IELTS. Band score 7.5
10-2022
Business Travel Consultant - Eram Excellence Center
07.2021 - 12.2022
Business Travel Consultant - Eram Excellence Center
05.2019 - 10.2020
IATA Consultant
03-2019
Travel Consultant - Atlas Tour and Travels
03.2018 - 05.2019
Senior Associate - WNS Pvt. Ltd
07.2017 - 03.2018
IATA Foundation
03-2017
Delivery Manager - Swingy (Bundl Tech. Pvt. Ltd
07.2016 - 06.2017
Manager - Cafe Coffee Day (ABCTCL)
07.2015 - 07.2016
Assistant Manager - McDonalds - Hardcastle Restaurants Pvt Ltd
06.2013 - 12.2014
Intern - The Westin Mumbai Garden City
06.2011 - 11.2011
Institute Of Hotel Management - B.Sc in Hospitality And Hotel Administration , Degree
06.2010 - 05.2013
Software
Galileo
Amadeus
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Interests
Chess
History