RAUNAQ SINGH SAHNI
Summary
Diligent Business Travel Consultant with robust background in business travel planning and client relationship management. Successfully coordinated complex travel itineraries and delivered high customer satisfaction. Demonstrated expertise in problem-solving and effective communication.
Overview
10
10
years of professional experience
Work History
Business Travel Consultant
Omprime Technology
09.2024 - Current
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Supported sales efforts by preparing detailed proposals tailored to prospective clients'' unique requirements.
- Analyzed client spending patterns to identify opportunities for additional cost savings or process improvements.
- Streamlined business travel processes for increased efficiency and cost savings.
- Enhanced client satisfaction by providing personalized and efficient travel booking services.
- Ensured compliance with corporate policies regarding employee safety during business travels.
Senior Travel Consultant
U3G Travel Solutions
03.2023 - Current
- Developed and maintained relationships with key travel suppliers to secure the best deals for clients.
- Organized complex itineraries, including flights, transfers, hotels, car hire and excursions.
- Assisted customers in selecting appropriate holiday packages based on their budget and preferences.
- Created travel itineraries and made adjustments to meet client specifications.
- Utilized promotional materials and discounts to sell trip packages to clients.
- Resolved customer complaints in a timely manner.
- Retained clients and obtained referrals by promptly resolving customer complaints, adding value and elevating service quality.
- Contacted current and potential clients to promote, upsell and cross-sell products and services.
- Studied competitors to develop innovative selling strategies.
Team Manager
British Airways Call BA (100% owned subsidiary of British Airways)
06.2015 - 01.2023
- Working closely with Partner Airline Staff as well as British Airways Staff globally and assist them with Staff Travel Tickets and Fares
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Handling inside line calls/queries of staff members also dealing with escalations and supervisor calls
- Managing shift and floor work, also keeping an eye on canvas screen to monitor staff members AHT, Wrap up and break timings
- Solving ticket-related problems, upgrading seats and re-issue tickets, if flight overbooked
- Dealing with types of baggage issues – delay, damage, lost
- Case management – Lodging of cases, following up on cases, dealing with escalated cases until closure of cases
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
Education
Bachelor of Arts - Tourism and Travel Management
Dyal Singh College, Delhi University
High School -
St. George's Shool, CBSE Board
Skills
- Strong communication and interpersonal skills
- Easily adaptable nature
- Ability to work individually as well as in team environment
- Hardworking
- Enthusiasm to learn new concepts/practices
- Staff Management
- Training and Development
- Teamwork and Collaboration
- Organization and Time Management
- Coaching and Mentoring
- Advanced itinerary planning
- Effective problem solving
Languages
English
Bilingual or Proficient (C2)
Punjabi
Elementary (A2)
Hindi
Bilingual or Proficient (C2)
Timeline
Business Travel Consultant
Omprime Technology
09.2024 - Current
Senior Travel Consultant
U3G Travel Solutions
03.2023 - Current
Team Manager
British Airways Call BA (100% owned subsidiary of British Airways)
06.2015 - 01.2023
High School -
St. George's Shool, CBSE Board
Bachelor of Arts - Tourism and Travel Management
Dyal Singh College, Delhi University
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