Antara Bhattacharya

• Collaborated directly with clients to understand their requirements and provide appropriate solutions within the ServiceNow platform.
• Expertise in ITSM modules, including Performance Analytics, Agent Workspace, OpsGenie and Azure Integration, Service Portal, Flow Designer, custom applications, Business Rules, and Client Scripts.
• Identified issues and made potential solution recommendations as problems developed, enabling quick project modifications.
• Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently.
• Acted as a proactive individual contributor, ensuring the successful completion of projects and customer satisfaction.
• Educated clients by explaining all technology issues in terminology that was simple to understand.
• Coached, mentored and developed implementation managers by teaching best practices and protocols to reduce discrepancies.

⚫ Developing and configuring Business Rules, Script Includes, UI Policies, Client Scripts etc. depending on the requirements of the client

⚫ Experience in Workflow, Flow Designer and Knowledge Management.

⚫ Following the Agile process to develop and deploy the code in development to production environments

⚫ Interacting with Clients as well as ServiceNow vendor.

⚫ Experienced in working on a “Domain-separated Environment”

⚫ Incorporating the coding standards and best practices during the implementation

⚫ Worked on Upgrade to Madrid Version from Kingston

⚫ Worked on Upgrade to Orlando Version from Madrid

⚫ Deploying the developed code to QA/Production instances using Update Sets

⚫ Planning and Developing Service Catalog plans and solutions