Open To Work
Anthony Arun Raja
Team Lead - Health Care Operations
Hyderabad,Hyderabad
Summary
Strategic Team Lead with expertise in managing diverse teams to enhance operational efficiency. Developed and executed project plans while resolving conflicts to optimize performance. Cultivated productive environments that support team development and drive process improvements, contributing to increased productivity and business growth.
Overview
20
20
years of professional experience
4
4
Certifications
Work History
Team Lead (ESU)
Cotiviti India Pvt Ltd
Hyderabad
03.2020 - 02.2026
- Lead and manage a team of 10 analysts, improving team productivity by 15–20% through structured training, mentorship, and performance management.
- Conduct quality audits and performance reviews, reducing error rates by 20%+ and ensuring 95%+ compliance with process standards.
- Drive process improvements and operational efficiencies, resulting in 15% faster turnaround time for key deliverables.
- Manage the end-to-end lifecycle of 40+ client/vendor contracts annually, ensuring compliance and minimizing operational risk.
- Maintain data integrity in MS Dynamics, achieving near 100% accuracy in contract records and documentation.
- Designed and executed stakeholder surveys, capturing 80%+ response rates and providing actionable insights for strategic initiatives.
- Developed advanced Excel reports and dashboards, streamlining manual reporting efforts by 25% and enhancing decision-making.
- Collaborated with technical teams to manage Tableau dashboards (DEV/UAT/Prod), increasing reporting efficiency and data visibility.
- Partner with IT teams to design and maintain SharePoint pages, enhancing information accessibility across teams.
- Managed Jira tracking and reporting, ensuring visibility of project progress and timely task delivery.
- Coordinate meetings, prepare MoMs, and track action items, improving stakeholder alignment and execution efficiency.
Senior Executive (ESU)
Cotiviti India Pvt Ltd
Hyderabad
04.2016 - 03.2020
- Generated and delivered daily, weekly, and monthly reports, maintaining 99% accuracy and meeting all deadlines.
- Performed QA and audit processes, improving reporting accuracy by 15% and ensuring compliance with standards.
- Worked with management to identify reporting needs, streamlining processes and decreasing ad-hoc requests by 20%.
- Created client-facing PowerPoint presentations and Word documents to enhance stakeholder understanding of key metrics and trends.
- Established and maintained SOPs to ensure process consistency and reduce onboarding time by 25%.
- Facilitated meetings and documented MoMs, ensuring clear communication and timely follow-ups.
- Built strong client relationships that contributed to client satisfaction scores above 90%.
Executive (ICRS)
iSpace Global Services (A unit of Cotiviti)
Hyderabad
04.2013 - 03.2016
- Managed accounts receivable for inpatient claims collections, resulting in 20–25% reduction in outstanding AR.
- Performed eligibility verification, insurance follow-ups, and benefits analysis, leading to increased claim success rates.
- Analyzed aging reports and receivables, identifying root causes to accelerate claim resolution by 15%.
- Reviewed EOBs, denials, refunds, and overpayments, ensuring high accuracy and compliance in claim processing.
- Conducted quality checks on claims and denial codes, achieving 95%+ quality scores.
- Documented claim status and coordinated with stakeholders to improve turnaround time and communication efficiency.
- Mentored new hires, reducing training time by 20% and improving team productivity.
Process Associate (HMS)
iSpace Global Services (A unit of Cotiviti)
Hyderabad
08.2010 - 03.2013
- Consistently achieved 100% SLA adherence in productivity and quality metrics.
- Provided floor support to resolve queries, streamlining processes and enhancing efficiency.
- Trained and onboarded new team members, enhancing overall team readiness and performance.
- Assisted in work allocation and team coordination to ensure timely completion of tasks.
Subject Matter Expert (SME)
SITEL India Ltd
Hyderabad
11.2007 - 06.2010
- Guided 8–12 agents as subject matter expert in resolving complex queries, improving team knowledge and support capabilities.
- Achieved 90%+ customer satisfaction (CSAT) through effective communication and timely issue resolution.
- Streamlined response processes and facilitated knowledge-sharing within the team, reducing query resolution time by 15–20%.
- Maintained 95%+ quality and compliance scores, consistently meeting organizational standards.
- Resolved customer queries on insurance policies and services through 80–100 inbound calls daily, contributing to enhanced client satisfaction.
- Client: ICICI Lombard General Insurance
Customer Relations Officer (CRO)
HTMT (Hinduja TMT Ltd)
Hyderabad
12.2005 - 08.2007
- Handled 70–90 inbound calls daily for Airtel prepaid customers, ensuring prompt and accurate query resolution.
- Achieved 100% SLA adherence for call handling, response time, and issue resolution, demonstrating reliability in customer support.
- Attained quality scores of 90%+ in call audits and compliance evaluations, showcasing dedication to service excellence.
- Enhanced first call resolution (FCR) by 10–15% through effective problem-solving and communication skills.
- Recognized for outstanding customer service and consistently achieving high performance standards.
- Client: Airtel
Education
Bachelor of Commerce (B.Com) -
Wesley Boys Degree College
Hyderabad03-2004
Intermediate (C.E.C) -
Wesley Boys Junior College
Hyderabad03-2001
Secondary School Certificate (SSC) -
St. Dominic’s High School
Hyderabad01-1999
Skills
- Stakeholder Management
- Performance Management
- Data Analysis
- Reporting
- Reporting Tools
- Process Improvement
- MS Office Suite
- Analytical Skills
- Problem-Solving Skills
- Team Collaboration
- Adaptability
- Communication
Certification
Six Sigma Yellow Belt, Cotiviti, 03/01/23
Awards
- Selected for the Cotiviti President’s Circle (2024), Recognized among the top 104 performers out of 8,000+ employees, awarded with a company-sponsored trip to Bali.
- Performance Excellence Award (2018), For consistently meeting and exceeding organizational and project goals.
- Cotiviti President’s Circle member, Recognized for 4 consecutive years, demonstrating sustained high performance.
- Achievers Club membership, For 2 years, acknowledging outstanding contributions and results.
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridSalary Range
₹80000/yr - ₹200000/yrTimeline
Team Lead (ESU)
Cotiviti India Pvt Ltd
03.2020 - 02.2026
Senior Executive (ESU)
Cotiviti India Pvt Ltd
04.2016 - 03.2020
Executive (ICRS)
iSpace Global Services (A unit of Cotiviti)
04.2013 - 03.2016
Process Associate (HMS)
iSpace Global Services (A unit of Cotiviti)
08.2010 - 03.2013
Subject Matter Expert (SME)
SITEL India Ltd
11.2007 - 06.2010
Customer Relations Officer (CRO)
HTMT (Hinduja TMT Ltd)
12.2005 - 08.2007
Bachelor of Commerce (B.Com) -
Wesley Boys Degree College
Intermediate (C.E.C) -
Wesley Boys Junior College
Secondary School Certificate (SSC) -
St. Dominic’s High School