Anthony Augustine Fernandes
Pune
Summary
Results-driven supply chain professional with 6 years of experience in logistics optimization, cost reduction, and efficiency improvement. Skilled in team management, data analysis, and supply chain coordination to enhance business performance.
Overview
10
10
years of professional experience
Work History
Associate Manager
Xpressbees Logistics
Pune
07.2023 - Current
- Manage a team of 6-7 members, ensuring engagement, training, and performance optimization
- Analyze MIS reports to improve service levels and returns management
- Lead RTO / DTO as a function within Control Tower Team for PAN India
- Led operational review calls to enhance RTO/DTO performance
- Optimize reverse logistics flow by coordinating with the Network Design and Transport teams
- Drive process improvements by identifying and resolving system loopholes in collaboration with tech and process teams
- Handling escalations from top management and the client team for emergency and essential product deliveries
- Executed a loss reduction project, eliminating inefficiencies and improving profitability
Senior Executive
Xpressbees Logistics
Pune
04.2021 - 06.2023
- Key Client Performance - Tracking - Snapdeal: Improvement in FASR, RASR, monthly delivery conversion, and reducing returns percentage by increasing delivery percentage
- Discussion with Operations for improving delivery conversion and meeting the targets set within the competition
- Developed pin-code-level planning strategies to optimize volume and delivery efficiency
- Coordination with the client for fulfilling the requirements of the client on performance and volume receivables on pin codes
Executive
Xpressbees Logistics
Pune
11.2018 - 03.2021
- Monitored shipment tracking and performance for South India (Kerala, Karnataka, Tamil Nadu)
- Working on Audit/Dispute cases with Audit & Security Vigilance team for meeting customer satisfaction
- Coordinated manpower and asset planning for operational efficiency
- Initiative of Performance scorecard based on Operation KRA metrics
Graduate Trainee
Xpressbees Logistics
Pune
10.2017 - 11.2018
- Monitored shipment tracking and performance for South India (Kerala, Karnataka, Tamil Nadu)
- Working on Audit/Dispute cases with Audit & Security Vigilance team for meeting customer satisfaction
- Coordinated manpower and asset planning for operational efficiency
- Initiative of Performance scorecard based on Operation KRA metrics
Customer Relation Advisor
AM Info Web
Pune
08.2015 - 04.2017
- Led customer acquisition for a US-based legal process
- Provided client support for legal compensation and benefits
- Customer Awareness related to Health Issues and Lawsuits carried out in the US
- Managed CRM dashboards for lead tracking and documentation
Education
MMS - Marketing
IndSearch Institute of Management Studies & Research
Pune08.2020
BA - Sociology
Fergusson
Pune06.2014
HSC -
Fergusson
Pune06.2011
SSC -
St Joseph Boys High School
Pune10.2009
Skills
- Control Tower Operations & Logistics Management
- Reverse Logistics (RTO/DTO) Optimization
- Team Leadership & Cross-Functional Coordination
- Data Analytics & MIS Reporting
- Client & Stakeholder Relationship Management
- Network Planning & Process Improvement
- Time & Process optimization
- Performance monitoring
- Dispute Resolution
Languages Known
- English
- Hindi
- Marathi
- Konkani
Personal Information
Name: Anthony Augustine Fernandes
Date of Birth: 02/22/1992
Present Address: Shri Om Angan, Flat No. 12 Dhore Farm Road, New Sangavi, Pune 27
Passport number: Y2184444
Date of Issue: 02/05/2024
Date of Expiry: 01/05/2034
Marital Status: Married
Certification
Microsoft Power BI for Beginners
Completion date : 20 march 2025
Code : 8068752
Languages
English
Native language
Hindi
Intermediate (B1)
B1
Marathi
Intermediate (B1)
B1
Konkani
Intermediate (B1)
B1
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsFlexible work hoursWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate Manager
Xpressbees Logistics
07.2023 - Current
Senior Executive
Xpressbees Logistics
04.2021 - 06.2023
Executive
Xpressbees Logistics
11.2018 - 03.2021
Graduate Trainee
Xpressbees Logistics
10.2017 - 11.2018
Customer Relation Advisor
AM Info Web
08.2015 - 04.2017
MMS - Marketing
IndSearch Institute of Management Studies & Research
BA - Sociology
Fergusson
HSC -
Fergusson
SSC -
St Joseph Boys High School
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