Anto Raphael
Thrissur
Summary
Results-driven professional with over 20 years of expertise in telecom Sales, Customer Service, Retail, Team Management, Enterprise Sales, and Channel Management. Proven track record of exceeding revenue targets and fostering strategic partnerships. Adept at driving business growth, enhancing profitability, and ensuring customer satisfaction. Seeking opportunities to leverage extensive experience and drive organizational success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Partner Account Manager
Reliance Jio Infocomm Limited
Kozhikode
02.2022 - Current
- Successfully achieved revenue targets through effective management of channel partners.
- Utilized market insights to accurately forecast revenue and identify growth opportunities within the assigned area.
- Designed and implemented incentive programs to drive channel-led business growth in alignment with regional strategy.
- Ensured smooth onboarding of channel partners, compliance, and governance.
- Established and maintained strong relationships with partners to drive long-term ROI and business success.
Assistant Branch Manager / Branch Sales Manager
HDFC Bank Limited
Kollam
07.2021 - 02.2022
- Led branch operations, focusing on current and savings account business.
- Targeted and acquired big enterprises and high-value customers.
- Supervised and monitored personal bankers and contract sales teams.
- Implemented strategies for customer retention and cross-selling of products and services.
- Ensured compliance with banking regulations and adherence to quality standards.
Personal Banker Authorizer
HDFC Bank Limited
Kollam
02.2020 - 06.2021
- Maintained an error-free environment and ensured adherence to bank processes.
- Provided high-quality customer service and actively promoted banking products.
- Supervised tellers and ensured proper branch operations.
- Managed account activation and retention, addressing customer needs promptly.
Retail Manager
Vodafoneidea Limited
Trivandrum
07.2019 - 02.2020
- Managed a network of Vodafone and Idea franchisee outlets across multiple districts.
- Oversaw sales teams, business development managers, and telemarketing executives.
- Responsible for franchisee profitability and accountability.
- Implemented strategies to control churn and retain high-value customers.
- Conducted regular training sessions for sales teams on new products and services.
Store Manager
Vodafone Idea Limited
Trivandrum
05.2017 - 07.2019
- Ensured profitability and customer satisfaction at the store level.
- Managed sales targets, inventory, and staffing.
- Maintained Vodafone standards and ensured compliance with operational procedures.
- Implemented strategies to motivate the team and achieve sales targets.
VMS Lead
Vodafone Mobile Services Limited VMS
Allepy, Pathanamthitta, Kottayam
08.2015 - 04.2017
Store Manager
Vodafone West Limited
Vadodara
02.2008 - 08.2015
Relationship Manager
Vodafone West Limited
Ahmedabad
07.2006 - 02.2008
Education
Post Graduate Diploma - Business Management, Marketing
Symbiosis Center For Distance Learning
08.2006
Bachelor of Commerce - Accounting And Business Management
Gujarat Arts And Commerce College
04.2001
Skills
- Enterprise Sales
- Partner management
- Relationship building
- Operations
- Business development and planning
- Client account management
- Customer Acquisition
- Revenue Generation
Certification
- · Diploma Course in Public speaking and Personality Development from Ahmedabad Management Association
- Diploma in Retail Management from Rai university.
Accomplishments
- Winner of the prestigious Circle Combat National Contest three times, recognized for outstanding yearly performance and awarded with international trips to Dubai and Thailand.
- Selected to participate in the national-level project "FAST FORWARD," tasked with enhancing customer experience, reducing costs, and optimizing processes, contributing to significant improvements in operational efficiency and customer satisfaction metrics.
Timeline
Partner Account Manager
Reliance Jio Infocomm Limited
02.2022 - Current
Assistant Branch Manager / Branch Sales Manager
HDFC Bank Limited
07.2021 - 02.2022
Personal Banker Authorizer
HDFC Bank Limited
02.2020 - 06.2021
Retail Manager
Vodafoneidea Limited
07.2019 - 02.2020
Store Manager
Vodafone Idea Limited
05.2017 - 07.2019
VMS Lead
Vodafone Mobile Services Limited VMS
08.2015 - 04.2017
Store Manager
Vodafone West Limited
02.2008 - 08.2015
Relationship Manager
Vodafone West Limited
07.2006 - 02.2008
Post Graduate Diploma - Business Management, Marketing
Symbiosis Center For Distance Learning
Bachelor of Commerce - Accounting And Business Management
Gujarat Arts And Commerce College
- · Diploma Course in Public speaking and Personality Development from Ahmedabad Management Association
- Diploma in Retail Management from Rai university.
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