Summary
Overview
Work History
Education
Skills
Timeline
Generic

Antony Damacious

Project Management and Service and Software Delivery
Bengaluru

Summary

Senior Information Technology Professional with overall 20+ years of Diverse Experience in Supporting, Leading and Managing IT Applications, Products, Tools Delivery and Operations, Product Delivery Manager - Software & Applications. (a). Multiple Projects for Storage Automation (b). IBM’ Spin-Off to Kyndryl driving quality and continuous improvement with IBM. (C) ProHance Application Delivery.

Storage Automation Project An established professional with experience in leading and managing projects in Transformations, Modernizations and operations in IT Software, Applications, Infrastructure, Cloud, Networks, Security and Telephony Experienced in restructuring Continuous Improvement programs and transformations that shift human interventions to high-value tasks. Exhibited excellence in IT Infrastructure, Datacenter, Network, Telephony, Cloud and Security Engineering & Operations Capability of managing talented professionals and building teams that well exceed corporate expectations Efficient project leader who can provide work direction for Lead Consultants, Consultants, Domain leaders, Team Leads, Senior System Administrators, and Senior Engineers. Experienced in reviewing and analyzing project specifications and topology and making recommendations for service improvements Efficient project management consultant and expert in IT infrastructure project executions Experienced in identifying the requirements of different stakeholders (project, BU and support function) to support current deliverables and enhance the capability and capacity for Current & future Business. Experienced in building strong relationships with Engineering and Architecture teams for effective technology assessments and ad-hoc execution support as well Transitioning and supporting infrastructure in “Business as Usual” Mode post-project executions and ensuring high levels of customer satisfaction

Overview

24
24
years of professional experience

Work History

Project Manager – ProHance Service Delivery

ProHance
10.2022 - Current
  • Lead the ProHance Delivery for Enterprise customers of ProHance (Jamocha Tech)
  • Streamline and deliver ProHance as per the Enterprise accounts across the Globe
  • Handle multiple delivery Projects simultaneously.

Project Manager – Automation (Storage)

Kyndryl (Formerly IBM GTS)
05.2020 - 09.2022
  • Delivered the first Ansible-based Playbooks for Storage Automation as part of the CACF (Cloud Automation Community Framework) Project in IBM
  • Gathered Automation Ideas from various accounts across the globe and selected the relevant and futuristic Ideas for Automation
  • Delivering the Project on time overcoming the hurdles which came across due to the IBM to Kyndryl Spin-off.

Service Availability Manager –IBM Dynamic Automation

IBM India
11.2016 - 04.2022
  • Ensuring service availability of Automation tool implemented for all key customers of IBM India
  • Manage all major changes and upgrades that are implemented in the Dynamic Automation Scope
  • Optimize the availability of IT infrastructure, systems, and services to meet the commitments IBM has made to its clients in a cost-effective manner
  • Drive Service Transformations and automations with adequate Testing and Application Support
  • Provide integrated management and coordination of Incident Management, Problem Management, Change Management and Availability Management processes
  • Utilize technical and client environment knowledge to assure services and components are designed and delivered to meet their availability targets.

SME – Tools

IBM India
01.2017
  • Liaise between Tools Service Providers and PM team of IBM to resolve the major issues faced in the Applications and Environment that is causing the issues
  • Apply best practices in resolving the issues which On-site Project Managers could not resolve because of lack if knowledge in the tools used
  • Follow up on the issues, resolve and close the issues that are brought up by PMs on each tool that they are using for their project/customers
  • Deliver an Enhanced Recovery Model for resolution of Major Incidents of complexity or long duration
  • Ensure all the agreed deliverables are made available for all the projects that are agreed at the time of Pre- sales or Implementation
  • Engage with the solution architect in the reviews and validation of the detailed technical design for business applications provided by the supplier to ensure alignment with business requirements; validate supplier’s estimates

Project Manager –Service Delivery

IBM
03.2014 - 11.2016
  • Initiated the idea to transform the Services Operations to an Automation driven, complexity-based service delivery model by redefining the service catalogue based on Complexity of Services and executed the strategy to implement it by having the adequately skilled resources delivering respective services
  • Redefined Service Level Management framework and metrics taking account of resource availability, skill sets, complexity, urgency, impact etc
  • Built and led multiple high performing Services Teams within couple of years, drove them to successfully engage with customers in a more responsive and proactive way which instilled confidence in the tool and the team
  • Lead the efforts to create the framework and procedures for Incident, Problem and Change Management Services and had them implemented successfully
  • Made my Business Unit to be financially successful to bill the other inter BUs of IBM on the Cost Transfer effectively through proper clocking methodologies, internal billing used to be not regular and effective prior to this
  • Successfully executed on time business renewals in terms of software or resource contract without causing any outage in an Organization which has complex hierarchical approval process
  • Engaged team to have a healthy relation by giving them work life balance which in turn provided a successful Service Delivery
  • Server and Network devices onboarding as part of Automation for IBM customers.

Team Lead – NOCi Support Team

Network Solutions (IBM India)
09.2009 - 02.2014

Sr Implementation Engineer NOCi Tools

Network Solutions (IBM India)
07.2007 - 09.2009

Implementation Specialist

GreytHR
01.2000 - 06.2007

Education

Skills

Team Building & Leadership

Automation Projects

Ansible Automation

Client Interactions

People Management

Business/Stakeholder Management

Operations Management

Program/Project/Portfolio Management

Tools, Software and Applications

Cost Optimization

Resource Optimization

IT Consultation

ITIL/ITSM/Service Management

IT Infrastructure Support

Application Support

Effort Estimation

Standardization

Timeline

Project Manager – ProHance Service Delivery

ProHance
10.2022 - Current

Project Manager – Automation (Storage)

Kyndryl (Formerly IBM GTS)
05.2020 - 09.2022

SME – Tools

IBM India
01.2017

Service Availability Manager –IBM Dynamic Automation

IBM India
11.2016 - 04.2022

Project Manager –Service Delivery

IBM
03.2014 - 11.2016

Team Lead – NOCi Support Team

Network Solutions (IBM India)
09.2009 - 02.2014

Sr Implementation Engineer NOCi Tools

Network Solutions (IBM India)
07.2007 - 09.2009

Implementation Specialist

GreytHR
01.2000 - 06.2007

Antony DamaciousProject Management and Service and Software Delivery