Seasoned delivery manager with over 23 years of experience in the IT industry. Certified in Project Management Professional (PMP), ITIL, and 6Sigma Black Belt. Fluent in English and Japanese. Expertise in program governance, execution, and customer relationship management. Demonstrated proficiency in end-to-end delivery ownership and continuous improvement initiatives. Skilled in managing and delivering projects using cutting-edge digital technologies such as Cloud, DevOps, and AI/ML/NLP. Proficient in Agile and Waterfall methodologies. Track record of success in managing diverse projects including workflow automation, real-time transactions monitoring, legacy system migration, and business transition. Proven ability to generate revenue, optimize margins, and enhance customer satisfaction. Driven by new challenges and a strong desire to excel in all endeavors.
Skillfully managed multiple Time & Material (T&M) and Fixed Price (FP) engagements concurrently for a diverse portfolio of financial and life sciencesustomers, showcasing proficiency in handling multiple projects across various sectors.
ü Pioneered the design and development of an innovative product leveraging AI/ML & NLP technologies. This multilingual solution (Japanese, English, Korean, Mandarin, Spanish & Russian) empowers financial institutions to proactively identify potential threats related to Anti-Money Laundering (AML) & Know Your Customer (KYC) operations, underscoring technical expertise and a deep understanding of financial compliance.