Antony Rajiv
Bengaluru
Summary
Accomplished Specialist with experience in Banking Operations related to Fraud, Collection & Recoveries with over 9+ years of total experience in the industry and close to 5 years with Chase.
Excelled in dynamic environments and consistently exceeding performance metrics, while having record performance in fraud prevention, risk management, and customer satisfaction.
Demonstrated expertise, delivered zero-errors under metrics-driven environment meeting deadlines and collaborating effectively with customers ensuring adherence to policies and resolving customer queries efficiently.
Maintaining meticulous high standards under demanding conditions with core competencies that include proficiency in Windows and Microsoft Office tools, DBMS expertise, attention to detail, time management and strong work ethic with customer focus being a multitasker with a performance driven approach.
Overview
10
10
years of professional experience
Work History
Fraud Specialist II
JPMorgan Chase
10.2020 - Current
- Adapted and excelled in a dynamic environment related to cheque deposits and online transfers regarding fraud, delivering strong performance by exceeding expectations in a metric-driven environment.
- Consistently achieved strong performance, increasing month-on-month contributions, maintaining business standards and customer satisfaction.
- Developed performance-driven strategies by aligning team efforts to ensure compliance with company standards, and regulatory requirements.
- Prevented potential losses by utilising critical information, resulting in better judgement and providing solutions by identifying and implementing strategies based on trends, improving customer satisfaction, and simultaneously eradicating risk.
- Produced positive outcomes with attention to detail, and provided optimum solutions for a better customer experience.
Operations Analyst
First Advantage Global Operating Centre
01.2018 - 04.2020
- Handled client requests throughout the entire project lifecycle, including account setup and credential assistance.
- Delivered zero-error results under stringent deadlines for key business accounts.
- Supervised actions with a focus on accuracy, achieving target deadlines through strict compliance with procedural standards.
- Collaborated with diverse teams during peak workload to address FCRA disputes through email and phone communication.
Practitioner
CONCENTRIX DAKSH SERVICE INDIA PRIVATE LIMITED
08.2016 - 05.2017
- Managed default accounts for Consumers and Community Banking at Lloyd's & Halifax Banking Group.
- Coordinated payment arrangements based on established procedures to streamline financial transactions.
- Document necessary actions related to customer agreements ensuring adherence to relevant policies.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Business Analyst
ANZ Banking Services India Pvt Ltd
05.2015 - 10.2015
- Oversaw processing of commercial card requests and accounts using Mainframe and DBMS systems to ensure accurate management.
- Ensured timely execution of requests by maintaining compliance with established SOPs and service level agreements.
- Achieved 120% production handling credit limit adjustments, card issuances/cancellations, and signatory additions on the bank's mainframe/server.
- Excelled in high-pressure settings by consistently delivering precise results and maintaining meticulous standards.
Education
Bachelor's - Business Management
St. Joseph's College of Commerce (AUTONOMOUS)
Bengaluru, Karnataka05.2015
Higher Secondary(12th Pass) - PCME
St. Joseph's Composite P U College
Bengaluru, Karnataka03.2011
Secondary(10th Pass) - ICSE
St. Germain High School
Bengaluru, Karnataka03.2009
Skills
- Expert in Windows and Microsoft Office tools
- Expert in DBMS (Database Management Systems)
- Attention to detail
- Time management
- Work Ethic and Customer Focus
- Multitasker with focus on results
Accomplishments
- CSAT 1% CLUB - ELITE - CSAT MILESTONE AWARD 2024
- Service Excellence Awards - Team Of the Year 2023
- Service Excellence Award Quarter III - Nov 2023
- Service Excellence Award Quarter I - Jun 2023
- Service Excellence Award Quarter IV - Sep 2021
Personal Information
Willing To Relocate: Anywhere
Timeline
Fraud Specialist II
JPMorgan Chase
10.2020 - Current
Operations Analyst
First Advantage Global Operating Centre
01.2018 - 04.2020
Practitioner
CONCENTRIX DAKSH SERVICE INDIA PRIVATE LIMITED
08.2016 - 05.2017
Business Analyst
ANZ Banking Services India Pvt Ltd
05.2015 - 10.2015
Higher Secondary(12th Pass) - PCME
St. Joseph's Composite P U College
Secondary(10th Pass) - ICSE
St. Germain High School
Bachelor's - Business Management
St. Joseph's College of Commerce (AUTONOMOUS)
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