ANTONY REX
Bengaluru
Summary
To secure a challenging position for the betterment of myself as well as for the organization. Experienced in fast-paced environments and adaptable to last-minute changes. Adaptable Process Associate skilled in interpersonal communication, data entry, and stress management. Experience in collaborating with diverse teams to achieve goals and improve customer experiences. Dedicated Process Associate with proven customer service skills, exceptional data entry proficiency, and strong stress management abilities. Committed to enhancing customer satisfaction through attentive support and effective communication. Detail-oriented Process Associate with a proven track record in customer service. Achieved a customer satisfaction score above 4.5/5 and maintained a 95%+ data accuracy rate in documentation.
Overview
3
3
years of professional experience
Work History
PROCESS ASSOCIATE
KG INVICTA SERVICES
COIMBATORE
11.2024 - 09.2025
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
process associate
EPMA INFOTECH Pvt Ltd
OOTY
03.2023 - 01.2024
- Contacted pre-qualified customers with strong credit scores to assist with personal loan eligibility verification.
- Collected and verified sensitive customer information, including SSN, while strictly adhering to data privacy and compliance guidelines.
- Explained loan features, eligibility criteria, interest rates, and documentation requirements to customers clearly and professionally.
- Maintained high call quality standards and achieved daily/weekly performance targets in a fast-paced outbound calling environment.
- Built rapport with customers to increase trust and improve successful loan processing rates.
- Collaborated with underwriting and processing teams to ensure smooth loan approval workflows.
- Handled objections and customer concerns effectively to improve conversion rates.
- Ensured 100% compliance with company policies and regulatory standards related to financial data handling.
- Achieved 95%+ data accuracy rate in documentation.
- Consistently met or exceeded monthly conversion targets by 10–15%.
- Managed 80–100 outbound calls per day.
- Maintained customer satisfaction score above 4.5/5.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers through phone conversations.
Education
Master Of Arts - Journalism and Mass Communication
Bharathiar University
Coimbatore01-2024
Bachelor of Arts - English Literature
Kongunadu Arts And Science College
Coimbatore05-2020
HSC - BIOLOGY Group
St. Antony's Higher Secondary School
Coonoor05-2017
SSLC - Coonoor
St. Antony's Higher Secondary School
Coonoor05-2015
Skills
- Customer service excellence
- Data entry proficiency
- Stress management
- Microsoft Office applications
- Interpersonal communication
- Customer relationship management
- Time management
- Attention to detail
- Loan processing
- Call quality
Activities
- Junior N.C.C. cadet at school
- Completed Certificate 'A' exam at School for National Cadet Corps
- N.S.S. cadet at college
Languages
English
Upper Intermediate (B2)
B2
Tamil
Upper Intermediate (B2)
B2
Timeline
PROCESS ASSOCIATE
KG INVICTA SERVICES
11.2024 - 09.2025
process associate
EPMA INFOTECH Pvt Ltd
03.2023 - 01.2024
Master Of Arts - Journalism and Mass Communication
Bharathiar University
Bachelor of Arts - English Literature
Kongunadu Arts And Science College
HSC - BIOLOGY Group
St. Antony's Higher Secondary School
SSLC - Coonoor
St. Antony's Higher Secondary School