Antony Savio C A
Ernakulam, Kerala
Summary
I am an enthusiastic and driven business management post graduate with a work experience of 2 years at multiple reputed organizations.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
3
3
Language
Work History
Relationship Manager
Bharat Matrimony
Ernakulam
02.2023 - 05.2023
- Worked with Assisted service department to facilitate communication and deliver personalized services to customers.
- Attending customer queries and providing solutions.
- Guiding customers to take a suitable membership by listening to their preferences.
- Maintaining good relationship with members.
Relationship Manager
ICICI Bank Ltd
Ernakulam
03.2021 - 09.2022
- Conducted training and mentoring team members to promote productivity and commitment to friendly service.
- Liaised between customers and organization with particular focus on working with sales department.
- Educated customers about product and service options and processed purchases.
- Managed customer relations on ongoing basis to maximize customer retention.
- Made customers aware of current and new programs and services.
- Created customer support strategies to increase customer retention.
- Conducting team activities and leading team for field activities.
- Supporting other departments of banks and cross selling.
Office Assistant
Omkar Manpower Consultancy
Ernakulam
06.2019 - 09.2019
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Cultivated interpersonal skills by building positive relationships with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
MBA - Finance & Marketing
Acharya Bangalore Business School
Bangalore, India 05.2019 - 05.2021
Bachelor of Commerce - Commerce, Travel & Tourism
Bharata Mata College
Thrikkakara, Kerala, India 05.2016 - 05.2019
Skills
Analytical skill
Multitasking ability
Problem solving
Verbal and written communication
Excellent attention to detail
Teamwork
MS Office
Time management
Relationship building and management
Customer portfolio management
Service support
Accomplishments
- Outstanding performer certificate in Eazypay Super Contest conducted by ICICI Bank Ltd.
- Certificate of participation in workshop on Airport Operations conducted by CIAL.
Timeline
Relationship Manager
Bharat Matrimony
02.2023 - 05.2023
Relationship Manager
ICICI Bank Ltd
03.2021 - 09.2022
Office Assistant
Omkar Manpower Consultancy
06.2019 - 09.2019
MBA - Finance & Marketing
Acharya Bangalore Business School
05.2019 - 05.2021
Bachelor of Commerce - Commerce, Travel & Tourism
Bharata Mata College
05.2016 - 05.2019