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Open To Work
Antony M
Operations
Bengaluru,KA
Work Preference
Summary
Accomplished professional with a focus on workflow optimization, vendor negotiations, and compliance monitoring. Achieved significant reductions in turnaround times and operational costs, driving efficiency in card fulfillment processes.
Overview
18
18
years of professional experience
Work History
Banking Operation
Epifi Technologies Pvt Ltd
Bengaluru
07.2022 - Current
- Led end-to-end execution of rewards, offers, and card fulfilment operations on the Fi app across multiple customer segments.
- Reduced reward creation turnaround time from 2 days to 1 hour by transforming workflows and implementing structured validation controls, achieving near 100% accuracy.
- Owned Debit and Credit Card fulfilment lifecycle, improving delivery TAT from 7–8 working days to 4–5 days through process optimization and logistics alignment.
- Drove cost optimization initiatives by negotiating with vendors, reducing fulfilment and logistics expenses without compromising service quality.
- Managed physical merchandise operations including procurement, inventory planning, and dispatch governance.
- Partnered cross-functionally with product, tech, finance, and vendor teams to ensure seamless go-live, compliance, and operational excellence.
Senior Operations Analyst
Galactus Funware Technologies private Limited
Bengaluru
03.2021 - 06.2022
- Led end-to-end sports operations on the MPL platform across cricket, football, tennis, and kabaddi, managing live international events.
- Owned match scheduling, configuration, and go-live readiness, ensuring strict adherence to official timelines and SLAs.
- Executed squad validation, scoring audits, and post-match reconciliation to ensure 100% accurate result declaration.
- Partnered with product and tech teams to resolve data discrepancies and strengthen operational controls.
Team Leader
Wicked Ride Adventures Pvt Ltd.
Bengaluru
08.2019 - 05.2020
- Owned overall cluster budget, strategy, and operational performance across multiple functional areas.
- Led and developed a cross-functional management team (Servicing/Fueling, Inspection, Patrolling), ensuring alignment and operational excellence.
- Managed complex, multi-area operational issues while ensuring adherence to SOPs and compliance standards.
- Drove performance management through regular reviews, coaching, and capability development of Area Managers, Team Leaders, and Supervisors.
- Oversaw workforce planning, resourcing, and holiday coverage to ensure uninterrupted operations.
- Conducted health, safety, and maintenance audits across cluster areas and provided rotational weekend on-call leadership support.
Administrative Executive
ANI Technologies Pvt Ltd.
Bengaluru
07.2015 - 08.2019
- Managed end-to-end Police Verification Certificate (PVC) process for all driver partners.
- Verified driver documentation, maintained records, and escalated verification failures, off-boarding non-compliant partners.
- Prepared and submitted required documents to the Police Commissioner’s office and coordinated certificate collection and issuance.
- Maintained submission and receipt records, providing monthly compliance data to the accounts team for financial processing.
Unit Manager
Mphasis
Bengaluru
01.2008 - 03.2015
- Headed end-to-end Call Centre Operations managing 50+ headcount (2 Team Leaders & 2 TMs) across inbound and outbound functions.
- Drove demand and capacity planning, attrition control, recruitment, training, and retention to ensure consistent service delivery.
- Led performance management through weekly reviews, transaction audits, and coaching governance to meet client SLAs and targets.
- Developed career progression frameworks and fostered a high-performance, motivated team culture.
- Coordinated cross-branch customer care operations, ensuring alignment and achievement of business objectives.
Education
PUC - +2
Manav Bharti University
05-2007
Skills
- Workflow optimization
- Rewards management
- Vendor negotiation
- Inventory planning
- Compliance monitoring
- Cross-functional collaboration
- Data analysis
- Advanced Microsoft Office skills
- Stakeholder management
Languages
English
Upper Intermediate (B2)
B2
kannada
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Malayalam
Upper Intermediate (B2)
B2
Tamil
Upper Intermediate (B2)
B2
Timeline
Banking Operation
Epifi Technologies Pvt Ltd
07.2022 - Current
Senior Operations Analyst
Galactus Funware Technologies private Limited
03.2021 - 06.2022
Team Leader
Wicked Ride Adventures Pvt Ltd.
08.2019 - 05.2020
Administrative Executive
ANI Technologies Pvt Ltd.
07.2015 - 08.2019
Unit Manager
Mphasis
01.2008 - 03.2015
PUC - +2
Manav Bharti University