Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Personal Information
Timeline
ANTORA SOMADDER

ANTORA SOMADDER

IT
Kolkata

Summary

To leverage my extensive knowledge and experience in IT Staffing and Operations to align with my organization's goals, while continuously enhancing my skills through ongoing learning and professional development.

Accomplished Staffing Coordinator with over 7 years of experience, including a key role in the staffing team. Expert in managing end-to-end staffing requests, from initial client inquiries to candidate onboarding. Proven track record in IT staffing, CV screening, interview coordination, candidate shortlisting, and CTC negotiation. Adept at overseeing offer releases, tracking acceptances, and ensuring seamless project allocations. Dedicated to providing exceptional staffing solutions and enhancing team efficiency.

Skilled Staffing Specialist offering more than 3+ years of experience in talent acquisition and retention strategies for 3+ clients. Talented at assessing, defining and aligning client needs and developing effective recruiting programs. Strong communicator and liaison between clients, candidates and management teams.

Overview

11
11
years of professional experience
2012
2012
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

Project Staffing Co-ordinator & PMO

EPAM SYSTEMS
04.2023 - Current
  • First point of contact for demand owners (AM, DM, pre-sales, client)
  • Clarify details with demand owners, understanding constraints (budget, location, etc.) and required skills
  • Awareness of available capacity in various geographies/practices and future demand overview
  • Reach out to RMs/Staffing teams/Practice leads and own the opportunity until finalized
  • Customer-facing role ensuring end-to-end ownership in the staffing process
  • Support demand-side, ensuring staffing requests receive proper attention from the supply side
  • Validate staffing options early and align with demand-side for progress tracking
  • Help advertise or find demand for availability

IT Staffing & Recruitment

TECH MAHINDRA LTD.
06.2021 - Current
  • Interacting with delivery managers for business requirements
  • Recruiting candidates from entry level to senior management for Full Time, Subcon hire
  • Worked on various skills including niche skills for closing requirements
  • Sourcing of candidates through internally, buddy profiles, Career job portals (Naukri, LinkedIn, social networking websites)
  • Scheduling Interview and coordination, HR discussion, Salary Negotiation, Document's Collection, Document's Verification, Document's Submission in tool, Offer Release, Pre-Onboarding Coordination activities and Pre-Background Verification Coordination activities till Project allocation
  • Organizing lateral hiring drives for the various skills for business requirements
  • Vendor management for various skills of business requirements
  • Co-ordination with various functions like, Delivery, HR, Vendors & candidates
  • Handling of critical business requirements for various projects in stipulated time given by the delivery
  • Weekly reporting of resource fulfillment tracker

Quality Analyst

KNOAH SOLUTIONS PVT. LTD.
11.2015 - 11.2017
  • Audit Outbound Calls (Welcome, Collection, UMR, Tele verifications) as per target given by the client daily using various tools
  • Provided accurate, consistent, and constructive performance feedback to Agents and Management team
  • Ensure Quality of Agent Performance, Adherence to Company Standards and Procedures
  • Effectively Handle escalated customer calls by reviewing and closing Call clarifications
  • Clientele: Airtel, Tata Docomo

Operations Lead

COUNTRY VACATIONS
04.2014 - 10.2015
  • Respond to member queries related to Holiday Package, Membership Cards, Banquet Hall bookings
  • Handling Member refund issues
  • Membership Transfers, Upgrades
  • Convincing members for charge back
  • Special attention to members to see if all their issues/ queries have been resolved
  • Member ID Generation
  • Welcome call to New Members
  • Co-ordinate between various departments to resolve member records related issues
  • Taking Inbound calls for booking and updating annual maintenance charge
  • Taking feedback from members and consolidating them into testimonials
  • Prepare shift roaster for the team
  • To monitor the calls made by team members by listening to audio recordings and pitching in wherever rectification is required
  • Maintain Minutes of Meetings for any Senior Management Meetings
  • Helping Senior Management in defining various processes in customer care handling team across country vacation
  • Training and help with joining formalities for new employees
  • Analyze and Report Senior Management of all open false commitment's cases monthly
  • Monthly reporting on team logging in and logging out to senior management
  • Executive wise report on a weekly basis - number of calls made and their rate of success
  • Preparing Power point dashboard for senior management review meetings

Education

B.COM (HONOURS) -

A.G.C BOSE COLLEGE, KOLKATA, CALCUTTA UNIVERSITY
GPA: 44%

HIGHER SECONDARY - undefined

BARRACKPORE GIRLS HIGH SCHOOL
GPA: 71%

MADHAYMIK (XTH) - undefined

M.M. GIRLS, BARRACKPORE
GPA: 66%

Skills

Onboarding processes

Certification

Tally ERP9 certification, 6 months

Accomplishments

  • 'PAT ON BACK', 01/01/22
  • 'PAT ON BACK', 04/01/22
  • 'PAT ON BACK', 10/01/22
  • 'BRAVO', 09/01/21
  • 'BRAVO', 01/01/16
  • 'BRAVO', 01/01/17
  • 'PERFORMER OF THE MONTH', 11/01/14
  • 'PERFORMER OF THE MONTH', 06/01/15

Personal Information

  • Date of Birth: 05/01/90
  • Marital Status: Married

Timeline

Project Staffing Co-ordinator & PMO - EPAM SYSTEMS
04.2023 - Current
IT Staffing & Recruitment - TECH MAHINDRA LTD.
06.2021 - Current
Quality Analyst - KNOAH SOLUTIONS PVT. LTD.
11.2015 - 11.2017
Operations Lead - COUNTRY VACATIONS
04.2014 - 10.2015
BARRACKPORE GIRLS HIGH SCHOOL - HIGHER SECONDARY,
M.M. GIRLS, BARRACKPORE - MADHAYMIK (XTH),
A.G.C BOSE COLLEGE, KOLKATA, CALCUTTA UNIVERSITY - B.COM (HONOURS),

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