MONICA THAMMADI
Hyderabad
Summary
Dynamic Senior Talent Acquisition Specialist with proven expertise at TechMahindra in optimizing recruitment processes and enhancing employee engagement. Skilled in performance appraisal and candidate tracking, I excel in building strong teams and driving organizational success. Adept at utilizing Microsoft Excel for data analysis, I bring a proactive approach to talent management and onboarding. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated training coordinator familiar with supporting training operations and facilitating communication between participants and instructors. Knowledgeable about identifying needs and mapping out improvement plans. Bringing several years of experience in instruction and program development.
Overview
15
15
years of professional experience
Work History
Project Manager, PMO
TechMahindra
Hyderabad
10.2019 - Current
- Oversaw resource allocation to optimize team performance and efficiency.
- Identified potential risks associated with projects and developed mitigation strategies accordingly.
- Performed regular audits on existing processes to ensure compliance with organizational standards.
Senior Talent Acquisition Specialist
TechMahindra
Hyderabad
10.2019 - Current
- Oversee End-to-End Recruitment processes, including candidate identification through Job Portals and Recruitment agencies, shortlisting, conducting interviews, and finalizing selections.
- Conduct onboarding and orientation practices for new employees.
- Engage in various activities related to employee engagement and benefits.
- Prepare essential HR documents such as appointment letters, contracts/agreements, confirmation letters, full and final settlement letters, exit interviews, relieving letters, and reimbursements.
- Administer Performance Reviews/Appraisals and manage incentive plans.
- Handle document and file management, including the induction and orientation of new hires.
- Ensure compliance with statutory requirements like PF, Gratuity, ESIC, and manage employee leave (EL, CL, SL).
- Design CTC & Salary Structure, process monthly salary statements, and maintain related records such as pay registers and leave registers.
- Execute joining and exit formalities, calculate bonuses, maintain gratuity records, and manage personal files and IT declarations.
- Create and maintain databases and generate related reports.
- Lead the RMG function, including resource planning, bench management, and supply chain modeling aligned with business needs.
- Forecast and plan resource allotment, rotation, ramp-down analysis, and re-skilling/cross-skilling.
- Participate in weekly/monthly/quarterly reviews with senior management on resourcing and operations.
- Optimize resource utilization through effective release planning and back-to-back billing of resources.
- Track ramp-down account-wise and allocate resources for upcoming positions to facilitate back-to-back allocation.
IT Service Analyst
TechMahindra
Hyderabad
10.2019 - Current
- Actively oversaw the whole service ticket lifecycle to guarantee prompt resolution and client satisfaction.
- Collected and examined service ticket data to find patterns, trends, and areas that needed improvement.
- Conducted routine audits on tickets to make sure that organizational standards and ITIL best practices were being followed.
- Kept an accurate and thorough record of every service ticket for reporting and analysis needs.
- Created and delivered comprehensive reports on ticket analytics that highlighted areas in need of improvement and key performance indicators.
- Provided event management and rapid emergency response.
- Tracked metrics involving critical incidents to model trends, produce reports, and make effective recommendations for improvements.
Technical Support Executive
Amazon
Hyderabad
07.2018 - 08.2019
- Worked as Technical Support Executive for Amazon Kindle Chat process.
- Understanding customers concerns and helping them via Chat to get the issue resolved.
- Handling chats related to technical aspects.
Technical Support Executive
Amazon
Hyderabad
10.2015 - 05.2017
- Worked as Technical Support Executive for Amazon Retail Chat process.
- Understanding customers concerns and helping them via Chat to get the issue resolved.
- Handling chats related to technical and non-technical aspects.
Customer Support Executive
Client Applied Materials (UK)
Hyderabad
08.2014 - 10.2015
- Worked as Customer Support Executive for Client Applied Materials (UK) on SAP order Management.
- Understanding customers Orders and helping them Placing order on SAP Platform.
- Helping Onsite customers on shipping and order information Via chats and emails.
Customer Support Executive
TATASKY
Hyderabad
07.2010 - 06.2013
- Worked as Customer Support Executive for Client TATASKY SALES.
Education
MBA - Human Resources, Project Management
Manipal University
Hyderabad01.2025
B.Sc - Biotechnology
Kakatiya University
Hyderabad01.2020
Skills
Talent acquisition
- Project management
- Performance appraisal
- Employee engagement
- Candidate tracking
- Interviewing techniques
- Talent management
- Application screening
- Cold calling
- Salary and benefits negotiations
- Onboarding processes
- Screening resumes
- Onboarding support
- Multitasking Abilities
Timeline
Project Manager, PMO
TechMahindra
10.2019 - Current
Senior Talent Acquisition Specialist
TechMahindra
10.2019 - Current
IT Service Analyst
TechMahindra
10.2019 - Current
Technical Support Executive
Amazon
07.2018 - 08.2019
Technical Support Executive
Amazon
10.2015 - 05.2017
Customer Support Executive
Client Applied Materials (UK)
08.2014 - 10.2015
Customer Support Executive
TATASKY
07.2010 - 06.2013
MBA - Human Resources, Project Management
Manipal University
B.Sc - Biotechnology
Kakatiya University
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