Open To Work
Anubhav Jain
Bengaluru
Work Preference
Summary
Detail-oriented Fraud Operations Specialist with expertise in transaction analysis, dispute resolution, and effective communication. Proven ability to identify fraudulent activities and enhance fraud prevention strategies.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Fraud Operations and Dispute Specialist
Revolut Technologies India Private Limited
07.2023 - 11.2024
- Analyzed suspicious transactions to identify potential fraudulent activities.
- Monitored account activities for unusual patterns and behaviors.
- Collaborated with law enforcement to investigate fraud cases.
- Reviewed customer complaints regarding fraudulent charges and disputes to identify trends and improve resolution processes.
- Provided training sessions for staff members on the latest techniques used by criminals to commit financial crimes.
- Resolved customer disputes using effective communication and problem-solving techniques, ensuring customer satisfaction and trust.
- Documented dispute findings and recommendations to enhance future fraud detection strategies.
- Reconciled chargebacks through collaboration with bank partners and merchants.
Senior Fraud Analyst
Fiserv India Private Limited
02.2020 - 05.2022
- Developed and implemented fraud prevention protocols and best practices.
- Collaborated with cross-functional teams to enhance fraud detection strategies.
- Evaluated risk assessments to identify potential vulnerabilities in systems.
- Monitored industry trends to stay ahead of emerging fraud threats.
- Maintained up-to-date knowledge about emerging trends in financial crime technologies.
- Documented findings and prepared reports for management review and action.
- Reviewed chargeback cases to determine validity and gather necessary documentation.
- Utilized chargeback management software to track and update case statuses efficiently.
- Calculated and recorded taxes for client transactions and processed payments on behalf of client using cash, check and credit card.
Process Associate
Genpact India Private Limited
Jaipur
04.2017 - 12.2017
- Reviewed merchant transactions for compliance with company policies.
- Employed chargeback management software to track case progress efficiently.
- Analyzed chargeback requests to identify trends and potential fraud risks.
- Recommended process improvements based on analysis of chargeback patterns.
- Documented detailed findings for each chargeback investigation process.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
Education
Master of Commerce - Economic Administration And Financial Management
University of Rajasthan
Jaipur, Rajasthan08-2018
Skills
- Chargeback management
- Dispute resolution
- Transaction analysis
- Data reconciliation
- Financial investigation
- Accounting
- Microsoft Excel
- Microsoft PowerPoint
- Problem solving
- Decision-Making Aptitude
- Effective Communication
- Leadership
- Training & Development
- Dependability
- Customer due diligence
- Ratio Analysis
Certification
- Certification of completion of MS Excel course for 1 month.
- Certification for English speaking and personality development course.
Hobbies and Interests
- Stock Market Investing
- Day Trading
- Financial Market Research
Languages
- English, R/W/S
- Hindi, R/W/S
Timeline
Fraud Operations and Dispute Specialist
Revolut Technologies India Private Limited
07.2023 - 11.2024
Senior Fraud Analyst
Fiserv India Private Limited
02.2020 - 05.2022
Process Associate
Genpact India Private Limited
04.2017 - 12.2017
Master of Commerce - Economic Administration And Financial Management
University of Rajasthan