Anubhav Praharaj

Unilever O2C Customer Portal (Sept. 2024 to Dec. 2024).

• Worked as a Shadow Business Analyst, supporting senior BAs in day-to-day project activities and documentation tasks.
• Participated in client meetings, and assisted senior BAs in gathering business requirements, and converted them into structured user stories for development teams.
• Facilitated the handover of user stories to developers and testers, ensuring a clear understanding, and a smooth transition.
• Monitored and tracked user stories throughout the software development lifecycle, from development to testing, staging, and final deployment.
• Regularly updated application guidance documents to reflect changes in functionalities, and ensure alignment with delivered features.

Unilever NA BRE Appointment Booking (February 2025 to May 2025).

• Attended regular calls with stakeholders and cross-functional teams to understand the AS-IS business process, pain points, and to gather business requirements.
• Analyzed and documented business requirements in the form of well-structured user stories.
• Created detailed process flow diagrams to visualize and communicate business workflows and system interactions.
• Collaborated continuously with clients to refine process flow diagrams and user stories, ensuring alignment.
• Facilitated handovers of user stories to development and QA teams, providing detailed walkthroughs of requirements and expected outcomes.
• Tracked the end-to-end progress of user stories through development, testing, User Acceptance Testing, and deployment to production.
• Coordinated with cross-functional teams to ensure smooth project execution, timely delivery, and high-quality solutions for Unilever's customers, including Costco and Albertsons.
• Maintained and updated application guidance documents regularly to reflect system changes and new functionalities.

Unilever R&D (July 2025 to present).

• Documented the integration of Unilever’s R&D application, Pharos, with the Application Performance Management tool, New Relic, ensuring technical and functional alignment.
• Gathered and documented requirements for integrating Unilever’s AI-powered Research and Assistant Chatbot with the Pharos application to enhance user interaction and support capabilities.
• Maintained and continuously updated the complete set of guidance documents and knowledge articles, forming the foundational knowledge base for the chatbot’s functionality and learning.

• I was assigned the task of conducting the Employee Satisfaction Survey.
• Primary objective: To gauge the current level of employee satisfaction and find out the factors that drive employee satisfaction at Milk Mantra.
• Secondary objective: To gain insights into the relationship between employee satisfaction and factors such as gender, work location, and using analytical tools such as MS Excel.
• Gather suggestions and insights from employees, which can be implemented to improve overall employee satisfaction at Milk Mantra.

MetLife (November 2019 - October 2020).

• Full-stack web application developer.

Hanover Insurance Company. (December 2020 – June 2022).

• Unqork application developer.
• I worked in various cross-cultural teams and gained exposure to working for multinational clients, developing my communication skills, teamwork, adaptability, and time management.

• Thoroughly studied the process of generation, transmission, and distribution of electrical power in a coal-based power plant.