Summary
Overview
Work History
Education
Skills
Certification
Websites
Awards
Affiliations
Languages
Accomplishments
Timeline
Generic

Asif Shakil

Bengaluru

Summary

Over 15 years of experience in functional and technical roles, specializing in Veeva CRM implementation. Currently serving as a Business Architect at Merck, focusing on analyzing processes and configuring CRM applications to align with business needs. Proven track record in team management and delivering technical solutions, ensuring high productivity and effective service delivery. Expertise in enterprise architecture, process optimization, and stakeholder engagement, driving successful project outcomes.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Business Architect

Merck KGaA
Darmstadt
07.2020 - Current
  • Served as primary point of contact for Integrated Webinar Journey with Veeva.
  • Coordinated efforts among BOOMI, ZOOM, and Veeva teams to execute webinars.
  • Monitored HCP data in Veeva CRM sourced from H1.
  • Oversaw data ingestion processes from Veeva CRM.
  • Acted as Business Architect for Veeva CRM implementation across 11 APAC countries.
  • Collected business requirements from various countries, creating detailed Change Requests in JIRA to assist Development/Testing teams.
  • Developed Email templates and CLM materials in Veeva Vault Promomats for SIT and UAT phases.
  • Provided technical solution designs based on thorough understanding of business processes and customer requirements.

Senior Technical Lead

HCLTech
10.2018 - 07.2020
  • Led operations delivery for Veeva Config Team, ensuring alignment with business needs.
  • Collaborated with stakeholders to gather requirements and deliver effective solutions.
  • Managed team performance to meet service expectations and enhance operational efficiency.
  • Trained internal resources on Veeva CRM functionalities and best practices.
  • Executed change requests to implement new modules and system modifications.
  • Monitored issue resolution, maintaining SLA standards and minimizing downtime.
  • Compiled trend analysis, daily tracking, SLA, and monthly presentation reports.
  • Oversaw pull projects such as VAE enablement, enhancing system capabilities.

Lead Software Engineer

AstraZeneca
11.2016 - 07.2018
  • Led Veeva Config Team to deliver effective solutions for business requirements.
  • Managed team performance to exceed service expectations.
  • Trained internal Veeva CRM resources on system functionalities.
  • Executed Veeva administration and configuration tasks efficiently.
  • Processed Change Requests and PDAs to implement new modules.
  • Maintained SLA by actively resolving issues with minimal downtime.
  • Conducted application configuration, testing, and evaluation for quality assurance.
  • Executed various Pull Projects, including VAE enablement and DocuSign.

Associate

Cognizant
11.2009 - 11.2016
  • Tested functionality of downstream iPad app integrated with CRM application.
  • Developed custom profiles to restrict data access based on job responsibilities.
  • Created roles and public groups to facilitate secure data sharing among users.
  • Resolved CLM-related issues to enhance project efficiency.
  • Enhanced Veeva application through configuration development and support.
  • Managed monitoring and data maintenance for iPad app linked to CRM.
  • Executed incident management by triaging and resolving issues promptly.
  • Collaborated with offshore team on Siebel Admin troubleshooting and configuration.

Education

Bachelor's degree - Computer Science

Birla Institute of Technology
Ranchi
01.2008

Skills

  • Techno-functional expertise
  • Technical solution design
  • Project management
  • Business process analysis
  • Customer requirements gathering
  • Customer success strategies
  • Agile methodologies and Scrum
  • Collaborative teamwork
  • Veeva platform proficiency

Certification

  • Veeva CRM Associate White Belt - Veeva Systems issued Jan 2022 - expires Dec 2025 CER-063276
  • Certified ScrumMaster (CSM) - Scrum Alliance, issued Jul 2023, expires Jul 2025, 001542602

Awards

Star Award - Merck KGaA, Darmstadt, Germany Aug 2022, Got Star Award from Merck for successful rollout of Veeva Harmonization in 11 countries of APAC.

Affiliations

  • I like to watch movies, go to team lunch and dinner with my colleagues and friends so that we can discuss various topics apart from work.
  • I love to ride a bike
  • Sometimes I like to cook

Languages

English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1

Accomplishments

  • Received Star award in Merck for successfully rolling out of Veeva in 11 APAC countries under Veeva harmonization project

Timeline

Business Architect

Merck KGaA
07.2020 - Current

Senior Technical Lead

HCLTech
10.2018 - 07.2020

Lead Software Engineer

AstraZeneca
11.2016 - 07.2018

Associate

Cognizant
11.2009 - 11.2016

Bachelor's degree - Computer Science

Birla Institute of Technology

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Asif Shakil