Sreelakshmi M S
Palakkad,Kerala
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration,database queries and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Skilled in troubleshooting, incident management, and supporting integration testing with a focus on ensuring smooth deployments and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Software Support Engineer
SunTec Business Solutions
Thiruvananthapuram
09.2021 - Current
- Delivered Production Application Support with a strong focus on understanding product functions and features, providing techno-functional expertise to resolve complex issues for clients in the BFSI domain.
- Led client integration testing efforts, primarily focusing on SIT and UAT phases, ensuring seamless system integration and addressing issues effectively during testing.
- Tested and replicated production/non-production application issues, analyzed logs, and identified root causes to ensure rapid resolution and smooth operations.
- Managed the deployment of applications on JBoss, WebLogic, and WebSphere, ensuring timely rollouts with minimal downtime, and coordinated with cross-functional teams to enhance system performance.
- Developed and executed basic database queries in Oracle and MSSQL to optimize database performance and troubleshoot issues.
- Acted as Incident Manager, overseeing the entire incident lifecycle, managing escalations, and ensuring timely communication with clients for fast resolution.
- Provided expert support for SunTec's Billing, Pricing, and VAT products, specifically for Middle East VAT compliance, ensuring accurate handling of VAT-related issues and regulatory requirements.
- Worked onsite in Dubai for key clients, assisting with critical issue resolution and ensuring the smooth operation of SunTec’s convergent Tax application in the APAC and EMEA regions.
- Authored and maintained over 100 knowledge base articles, technical user guides, and troubleshooting manuals for both internal teams and external clients.
- Played a key role in building strong client relationships, ensuring a 98% client retention rate by delivering high-quality customer service and maintaining clear communication.
Quality Assurance Engineer
BPL Medical Technologies
Palakkad
05.2017 - 05.2018
- Conducted quality assurance testing on software products, focusing on production system performance and ensuring compliance with functional requirements.
- Developed test cases and participated in the verification and validation of new product releases, leading to a 20% improvement in system stability.
Education
Bachelor of Technology (B.Tech) - Electronics And Communication -
Jawaharlal College of Engineering And Technology,
08-2021
Diploma in Electronics Engineering -
Government Polytechnic College, Palakkad
05-2017
Skills
- Production Application Support
- Deployment (JBoss, WebLogic, WebSphere)
- Basic Database Queries (Oracle, PostgreSQL, MySQL)
- SQL/PL-SQL Programming
- Incident Management & Root Cause Analysis
- Client Integration Testing (SIT, UAT)
- Application Issue Troubleshooting & Log Analysis
- Techno-Functional Expertise
- Linux and Windows Environments
- Strong Verbal & Written Communication
- Cross-Functional Team Collaboration
- Shell Scripting & Process Automation
- Requirements Analysis and Project Management
- Attention to Detail and adaptability
- Time Management
Affiliations
- Passionate about gardening, with a focus on ornamental plants and roses.
- Enjoys playing badminton.
- Avid traveler, exploring new destinations.
Timeline
Software Support Engineer
SunTec Business Solutions
09.2021 - Current
Quality Assurance Engineer
BPL Medical Technologies
05.2017 - 05.2018
Bachelor of Technology (B.Tech) - Electronics And Communication -
Jawaharlal College of Engineering And Technology,
Diploma in Electronics Engineering -
Government Polytechnic College, Palakkad
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