Joseph Vinu TM
DevOps Engineer
Kochi,KL
Summary
DevOps Engineer supporting IIS-hosted applications, Azure environments, and Windows Server platforms across development, testing, and production. Delivers deployments, configuration updates, post-maintenance validation, and incident resolution that sustain service availability and SLA commitments. Automates operational work with PowerShell and n8n while coordinating across development, QA, infrastructure, and business teams.
Overview
2
2
Languages
7
7
years of professional experience
Work History
DevOps Engineer
Fingent Global Solutions Pvt Ltd
07.2021 - Current
- Administer Azure infrastructure, Windows Servers, IIS web servers, application pools, website configurations, App Registrations, identity and access controls, and SSL certificates to maintain stable application hosting.
- Supported IIS-hosted applications across development, testing, and production environments by executing deployments, configuration updates, and post-maintenance health checks to ensure high service availability.
- Investigate, troubleshoot, and resolve application, server, deployment, and access issues; coordinate with development, QA, infrastructure, and business teams to restore service and meet SLA commitments.
- Automated deployment, administrative, reporting, and operational workflows with PowerShell and n8n, streamlining asset management, license tracking, environment maintenance, and system administration.
- Manage SQL Server activities including database creation, restoration, backup validation, environment refreshes, performance monitoring, and log maintenance in support of application reliability and business continuity.
- Created and improved runbooks, SOPs, deployment procedures, and knowledge-base articles to standardize support processes and accelerate issue resolution.
- Administer Active Directory user lifecycles, Group Policy, and access control; supported a Windows Server 2012 to Windows Server 2022 migration with minimal operational disruption.
- Maintain server and endpoint health through HCL BigFix, OS patching, antivirus deployment, compliance updates, and proactive monitoring of application and server conditions.
- Deliver Tier 1 and Tier 2 support across Windows and macOS for onboarding/offboarding, Microsoft 365 administration, VPN and collaboration-tool access, hardware/software troubleshooting, and network issues.
FMS Support Engineer
Quadtri Technologies
07.2019 - 05.2021
- Deployed and managed HCL BigFix for operating-system patching, application distribution, endpoint security, and compliance across supported systems.
- Generated system-health and vulnerability reports using BigFix Web Reports to facilitate proactive remediation and assist IT asset compliance audits.
- Delivered Linux patching support and investigated network and access issues, escalating complex cases with clear technical context and documented findings.
Remote Desktop Support Engineer
Genius Consultants
07.2015 - 09.2016
- Provided remote Tier 1 support across multiple locations for account setup, software installation, basic network configuration, and end-user technical issues via phone, email, and remote-access tools, enhancing user experience.
- Documented incident tickets with troubleshooting actions and outcomes, enabling effective follow-up, knowledge transfer, and contributing to high first-call resolution rates.
- Provided technical support for hardware and software issues, ensuring minimal downtime for users.
- Diagnosed and resolved network connectivity problems using various troubleshooting tools.
- Implemented system upgrades and patches to enhance security and performance across user workstations.
Education
Bachelor of Science - Computer Science
St Paul's College
Kochi 04.2001 -
Skills
Production Application Support
Incident Investigation and Resolution
Planned Maintenance Validation
Service Availability
Windows Server Administration
Azure Virtual Machines
SQL Server Administration
Backup Validation
Database Restore and Environment Refresh
Performance and Log Monitoring
PowerShell Automation
Azure DevOps and Jenkins CI/CD
Release and Configuration Management
n8n Workflows
Application and Server Health Monitoring
HCL BigFix Reporting
Patch and Antivirus Management
Error Analysis
Ticket Documentation
Operational Runbooks, SOPs and Knowledge Articles
SLA-Aware Escalation
Service Delivery
Active Directory, Group Policy and Access Control
Microsoft 365 / Microsoft Office
VPN and TCP/IP Networking Fundamentals
Tier 1 / Tier 2 Technical Support
Customer and Stakeholder Communication
Asset and Endpoint Management
IIS
Azure infrastructure administration
Active Directory
Timeline
DevOps Engineer
Fingent Global Solutions Pvt Ltd
07.2021 - Current
FMS Support Engineer
Quadtri Technologies
07.2019 - 05.2021
Remote Desktop Support Engineer
Genius Consultants
07.2015 - 09.2016
Bachelor of Science - Computer Science
St Paul's College
04.2001 -