Anubhav Shrotriya
Tele sales
New Delhi
Summary
A highly motivated and ambitious professional able to give timely and accurate advise, guidance, support & training to team members and individuals. Having a proven ability to lead by example, consistently hit targets, improve best practices and organise time efficiently.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Team Lead
TGS Ventures Pvt Ltd
03.2025 - Current
- Led cross-functional teams to enhance sales and operational efficiency.
- Implemented process improvements that elevated service quality and client satisfaction rates.
- Conducted regular performance evaluations, providing constructive feedback for continuous improvement.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Developed training programs for new staff, fostering skill development and knowledge retention.
- Streamlined workflows, resulting in improved team productivity and reduced turnaround times.
- Mentored junior team members, promoting professional growth and enhancing team performance towards given targets
Sr. Travel Counselor
Travel Unravel Holidays
03.2018 - 02.2025
- Handling inbound flight & holidays queries on email & over the phone & provide them with their requirements related to travel.
- Designed and curated personalized travel itineraries for diverse clientele, enhancing travel experiences.
- Oversaw client communications, ensuring timely responses and exceptional service delivery throughout planning phases.
- Facilitated vendor negotiations, securing competitive rates and exclusive offers for clients while maintaining quality standards.
- Mentored junior counselors, providing training on best practices in customer service and itinerary management.
SR. TRAVEL COUNSELLOR
Away Holidays (Southall Travels)
10.2015 - 08.2017
- Customizing holiday packages (Air, Hotel, Car, Insurance, Tour Excursions) for the clients from UK.
- Making new flight reservations, generating PNR’S on GDS like Amadeus, Worldspan, Sabre & Galileo.
- Amending existing flight reservations on GDS. Reissuing flight tickets as per the customer’s requirement.
- Looking after all the operational work post sales.
- Handling escalations.
- Duties:
ASSISTANT TEAM LEAD
Flight Shop (A division of FCM Travels)
04.2012 - 09.2015
- Working with the Team Leader to improve operations, sales & profitability.
- Building business relationships with Corporate and individual clients, market locating & developing, negotiating with suppliers and consolidators.
- Mentoring Novices in business.
- Continuously reviewing & managing team performance.
- Providing an exceptional service to the customers.
- Handling escalations.
- Managing staff training requirements.
- Delegate work & give tasks to individuals to perform.
- Visa counselling.
- Duties:
SENIOR CUSTOMER SERVICE EXECUTIVE
Fareportal India Pvt Ltd.
06.2010 - 02.2012
- Looking after the Sales & Endorsements related to a vacation package (Air + Hotel + Car hire) for the clients from the U.S.
- Making new flight reservations, generating PNR’S & Designing Itineraries as per the customer requisitions.
- Expertise in amending the existing Flight reservations on Amadeus & Sabre.
- Generating revenue and achieving companies specified goals.
- Duties:
Education
Bachelor of Commerce -
Kanpur University
Senior Secondary - undefined
Guru Nanak Inter College
Higher Secondary - undefined
St. Don Bosco Inter College
Skills
- Leadership skills
- Experienced in understanding complex business operations
- Skilled at meeting targets in high-stress environments
- Cultivate a lively and engaging team atmosphere
- Structured teamwork and individual productivity
- Effective team management and goal achievement
Certification
- Diploma in International Ticketing & Fare Construction from “Training Institute for Travel Trade” Lucknow (U.P.).
- Diploma in Travel and Hospitality from “TMI Academy” Delhi.
CAREER CONSPECTUS
- A result oriented professional with over 6 years’ experience in outbound package Sales, service operations, Team management, Marketing/ Business Development, Client Relationship Management.
- A keen planner & implementer of demonstrated abilities in devising sales.
- A Leader who is committed to the development, growth of people, sales and profit.
- Expertise in managing sales & service operations.
- Carrying proven track record of increasing revenues.
Timeline
Team Lead
TGS Ventures Pvt Ltd
03.2025 - Current
Sr. Travel Counselor
Travel Unravel Holidays
03.2018 - 02.2025
SR. TRAVEL COUNSELLOR
Away Holidays (Southall Travels)
10.2015 - 08.2017
ASSISTANT TEAM LEAD
Flight Shop (A division of FCM Travels)
04.2012 - 09.2015
SENIOR CUSTOMER SERVICE EXECUTIVE
Fareportal India Pvt Ltd.
06.2010 - 02.2012
Senior Secondary - undefined
Guru Nanak Inter College
Higher Secondary - undefined
St. Don Bosco Inter College
Bachelor of Commerce -
Kanpur University
Similar Profiles
JEYARAJ SJEYARAJ S
Manager - HRBP at SATVAT INFOSOL PVT LTD / BEEJA INNOVATIVE VENTURES PVT LTDManager - HRBP at SATVAT INFOSOL PVT LTD / BEEJA INNOVATIVE VENTURES PVT LTD
Popy KalitaPopy Kalita
Placement Manager at Orion Edutech Pvt Ltd/Ajitaaksh Ventures Pvt LtdPlacement Manager at Orion Edutech Pvt Ltd/Ajitaaksh Ventures Pvt Ltd
Mehul JainMehul Jain
Manager - EV Operations at Spoctech Green Ventures Pvt Ltd. - Greenifit.Manager - EV Operations at Spoctech Green Ventures Pvt Ltd. - Greenifit.
Nitin DhamijaNitin Dhamija
Chief Finance Officer (CFO) at Expo Stand Services Pvt. Ltd.Chief Finance Officer (CFO) at Expo Stand Services Pvt. Ltd.
NIRMALENDU BARDOLOINIRMALENDU BARDOLOI
Product Release Manager at Sapiens TechnologiesProduct Release Manager at Sapiens Technologies