Sugam Nagpal
Gurgaon
Summary
Experienced and self-motivated Sales Leader with five years of industry experience overseeing sales figures and new account developments. Bringing forth a proven track record of working collaboratively with sales teams to achieve goals, increase revenue gains, and advance the sales cycle of the company. A strong leader with the ability to increase sales and develop strategies to retain customers.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Team Lead
Wanderon
07.2024 - Current
- Team Leadership and Training: Led a team of [number] travel agents, providing ongoing training and support that improved sales performance
- Customer Relationship Management: Cultivated strong relationships with clients, resulting in a increase in repeat bookings and positive customer feedback.
- Team Development and Training: Led a team of 8-10 sales representatives, implementing training programs that improved overall team performance
- Vendor Relationship Management: Established and maintained strong relationships with key suppliers, negotiating favorable terms that resulted in cost savings and improved service delivery.
Assistant Manager Sales
Travluk Holidays Private Limited
9 2021 - 07.2024
- Monitored operations to ensure employees followed relevant procedures and worked towards defined key performance indicator
- Led staff meetings to delegate tasks, assign workloads, and communicate changing priorities
- Served as customer service team lead, enforcing company policies, answering co-workers questions, and training new staff
- Resolved complex customer inquiries, disputes, and complaints
- Monitored sales team performance and provided training to help reach targets
- Negotiated with vendors to provide cost-friendly contracts
- Successfully managed a sales team of several people to meet and achieve sales goals.
Senior Executive
Travel Triangle Holiday Private Limited
08.2019 - 08.2021
- Employed clever up-selling techniques to increase holiday price by communicating holiday extras, deals, and packages for customers
- Compiled travel information and schedules into clear itineraries and document packages for travelers
- Helped clients select the perfect holiday based on needs, budget, and specifications
- Ensured continuous interaction with the customer to make sure that areas of concern can be worked upon for improved service levels
- Communicated with senior management and provided them with timely sales projections.
Executive
Bharti Airtel
04.2017 - 08.2019
- Determined the quantity of products or brands that should be supplied to the store using sales figures
- Answered customer questions and addressed any complaints in a timely and courteous manner
- Supervised and trained staff to deliver excellent customer service
- Oversaw sales and marketing activities and displayed promotional material on display windows, increasing foot traffic and purchases of store products
- Achieved monthly store targets.
Education
B.com -
University of Delhi
04.2013 - 04.2016
MBA - undefined
Amity University
05.2019 - 06.2021
Skills
Ability to Work Under Pressure
Leadership
Leadership Skills
Communication Skills
Customer Relations
Training and Development
Websites
Accomplishments
- Valuable reward for generating highest revenue for the organization in a month
- Ensure each aligned reportee meet the profitability target on monthly basis
Details
Gurgaon, India
Languages
English
Hindi
Timeline
Team Lead
Wanderon
07.2024 - Current
Senior Executive
Travel Triangle Holiday Private Limited
08.2019 - 08.2021
MBA - undefined
Amity University
05.2019 - 06.2021
Executive
Bharti Airtel
04.2017 - 08.2019
B.com -
University of Delhi
04.2013 - 04.2016
Assistant Manager Sales
Travluk Holidays Private Limited
9 2021 - 07.2024
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