Hi, I’m
Anubhav Singh Mankotia
Operational Manager
Gurgaon
Summary
Deputy Operations Manager with experience creating and implementing better operational policies. Collects and coordinates large amounts of data in order to assess progress and anticipate problems for quick resolution. Communicates and collaborates effectively in order to engage employees and improve performance and productivity. In planning day-to-day operations and resolving service issues, you must be results-oriented and proactive. Provides advanced skills in dealing with issues that affect team and business success. Manages team and personal time effectively to consistently exceed expectations.
Overview
14
years of professional experience
Work History
MAKEMYTRIP Ind. Pvt. Ltd.
Deputy Manager Operations
03.2014 - Current
Job overview
- Work on various projects to improve the origination's business and growth. Working on an online/offline visa project for both B2C and B2B customers. With the help of API integration, we have formed partnerships with various embassies, VFS, and vendors (domestic and international) to make the application more feasible and user friendly for consumers. Also manages and directs the operation work for our contact center for customer service employees, ensuring adherence to quality standards, deadlines, and proper procedures, as well as correcting errors and problems, by providing employees with guidance in dealing with difficult and complex problems in resolving escalated complaints or any disputes.
- Researched department processes to identify areas of opportunity within organization and develop strategies to facilitate workflow improvements.
- Managed all operation issues, malfunctions and faults, using excellent problem-solving abilities to resolve matters promptly.
- Generated weekly reports to communicate targets and ensure activities were on track to meeting goals.
- Closely monitored and supervised operations team, ensuring operational excellence and outstanding customer service.
- Held weekly meetings to communicate tasks, delicate priorities to staff and agree on goals.
- Ensured employees continued to work smoothly, efficiently and effectively by closely regulating operations, making changes where necessary.
- Developed work rules, guidelines, policies and processes for company employees based on complaints and inefficiencies detected.
I Energizer
Executive - Operations
02.2013 - 03.2014
Job overview
- Handles Operation for MakeMyTrip and Manages the Domestic operation for Holiday B2C and B2B customers.
- Elevated customer satisfaction ratings by providing speedy resolutions.
- Trained employees on optimal processes and use of equipment to boosting department productivity.
TECH MEHINDER
Business Operations Associate
01.2012 - 02.2013
Job overview
- Handling of Airtel account as SME, in which I was responsible to handle outsourced business of Airtel Post-paid customers for their data and network related concerns.
- Planned routine operations and special projects under direction of operations manager.
- Developed quantitative and qualitative metrics to evaluate company productivity.
- Tracked operational data and drafted reports, relaying findings to upper management.
- Assisted management in making key decisions by collecting, organizing and modelling data.
Education
Ramgarhia Institute of Engineering And TechnologyPunjab
B.Tech from Electronic and Communication
01.2011
D.B.N. SchoolJammu, JK
12th from Non-Medical
01.2007
University Overview
J & K Board
Oriental Academy SchoolJammu, JK
10th from Science
01.2004
University Overview
J & K Board
Skills
Team leadership
leadership Quality
Strong motivation to achieve a standard of excellence
Commitment and sincerity
Excellent time management skills
Ability to work under pressure, reliable & positive attitude
Accomplishments
- Work wizard award
- Best Team award
- Star performer
- Super Squad Ace Team Award
- Dream Team Award.
- Rising Star Award
- Super Trigger of the Quarter.
Timeline
Deputy Manager Operations
MAKEMYTRIP Ind. Pvt. Ltd.
03.2014 - Current
Executive - Operations
I Energizer
02.2013 - 03.2014
Business Operations Associate
TECH MEHINDER
01.2012 - 02.2013
D.B.N. School
12th from Non-Medical
Oriental Academy School
10th from Science
Ramgarhia Institute of Engineering And Technology
B.Tech from Electronic and Communication